Receptionist / Data Entry

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter?

This job is for a current vacancy.

We're recruiting a full-time/part-time Receptionist for our high-performing service team. The positions require energy and enthusiasm, attention to detail, an outstanding level of client service/hospitality and great organizational skills. The ideal candidate is a client focused professional with excellent communication skills, a great attitude, and a flexible schedule. The role is responsible for checking clients in and out, monitoring and facilitating the flow of clients through the Clinic, and for coordinating with other teams to ensure exceptional service delivery.

This posting reflects an existing vacancy, as we continue to hire for this role across multiple clinic locations in the Greater Toronto Area and Collingwood.

About the role

The Clinic is open Monday to Saturday between the hours of 6:30 am-7:30pm. Applicants must be available to work in-clinic between hours of 6:00am-7:30pm for an 8.5-hour shift.

Position Pay Range

$41,830.00 - $57,516.25 CAD annually

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Our compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Responsibilities

Client Experience & Hospitality

• Warmly welcome and greet clients and guide them throughout their visit.
• Act as the primary point of contact for clients navigating their appointment, ensuring they receive maximum value time during their visit.
• Foster client loyalty by creating memorable experiences.

Clinic Operations and Client Flow

• Execute swift and accurate client check-ins and check-outs for all appointments.
• Schedule appointments for clients and ensure all appropriate client forms are completed.
• Process payments for appointments and products efficiently.
• Problem solve and troubleshoot in a fast-paced environment.

Communication and Collaboration

• Liaise effectively with all clinic departments and respond to staff inquiries via email.
• Professionally handle all client issues and inquiries (in person, via email, or by phone).
• Provide essential support and backup to the Clinic Flow and Concierge teams.

Administrative Support

• Complete comprehensive opening and closing procedures, including next-day preparation.
• Maintain inventory of reception supplies and perform other administrative duties as required.
• Other administrative duties as required.

Requirements

• Prior experience in a client-facing role. Hospitality or healthcare experience is an asset.
• Exceptional customer service skills and a great attitude.
• Strong organizational skills, attention to detail, and time management.
• Excellent verbal and written communication skills.
• Ability to multi-task effectively while maintaining a high level of composure and professionalism.
• Ability to foster strong team and cross-functional working relationships.
• Beginner to Intermediate level skills in MS Office.
• Education in health or a related discipline, as an asset.