Receptionist / Guest Experience

Porsche West Island • Montreal, Quebec

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Receptionist / Guest Experience

Job opportunity

Expected salary range

Starting at $20 / h

Job status

Full-time

Location

Porsche West Island
Montreal, QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 8h to 16h
Tuesday 8h to 16h
Wednesday 8h to 16h
Thursday 8h to 16h
Friday 8h to 16h

Job Description

Porsche West Island, a Porsche dealership serving Greater Montreal, is seeking a dynamic individual to fill the position of Receptionist / Hostess, with secretarial duties related to sales. Evening shift. A minimum of one year of experience required.

Job Description Integrated into a team dedicated to excellence in customer service, you will be the first point of contact for our visitors and clients and will play a key role in providing administrative support for sales activities.

Main Responsibilities

  • Warmly welcome clients and visitors, direct them to the appropriate contacts, and ensure an exceptional customer experience.
  • Manage phone calls and emails, filter messages, and ensure rapid and professional follow-up.
  • Schedule and coordinate appointments and test drives (at home or in the showroom) in collaboration with the sales team; update schedules and ensure logistical coordination.
  • Support the sales team with administrative tasks: preparing customer files, entering data into the CRM, drafting and following up on quotes and contracts.
  • Prepare and verify sales and financing documents; ensure compliance with procedures and accuracy of information.
  • Maintain the image of the showroom and visitor spaces: vehicle presentation, marketing materials, and cleanliness of the premises.
  • Follow up on post-sale customer inquiries and transmit relevant information to the concerned team; contribute to a smooth and personalized experience.
  • Assist in organizing events and customer activities and provide logistical support during open house days or test drives.
  • Respect confidentiality policies and safety standards.

Desired Profile

  • Minimum 1 year of experience in a similar role or in customer service/administration.
  • Excellent communication skills in French; operational English an advantage.
  • Proficiency in office tools (MS Office) and experience with a CRM system; knowledge of sales tools is a plus.
  • Ability to manage multiple tasks simultaneously, strong organizational skills, and attention to detail.
  • Neat appearance, discretion, and professionalism.
  • Availability for evening hours; team spirit and customer service orientation.

Conditions and Benefits

  • Work environment within a premium brand recognized for excellence and personalized service.
  • Ongoing training and development opportunities within the Porsche network.
  • Benefits program and recognition based on performance.

Note This role is designed to support the sales team while providing an unmatched customer experience, reflecting Porsche West Island standards.

To perform the following tasks

Answer phone requests
Clerical tasks
Customer reception
Customer service
Data entry
Making appointments
Payment manipulation during transactions

Candidates desired profile for this job

Experience

1 year as Receptionist / Guest Experience

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Porsche West Island

Porsche West Island

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