Service Advisor

Brossard Cadillac • Brossard, Quebec

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Expected salary range

up to $85,000

Job status

Full-time

Location

Brossard Cadillac
2555 Boulevard Matte, Brossard QC, Canada J4Y 2P4

Workplace

On site

Job Description

We are looking for a passionate and customer-oriented Technical Advisor to join the after-sales service team at Brossard Cadillac. You will be the preferred intermediary between our customers and our technicians, ensuring a smooth and high-quality experience around Cadillac vehicles and their advanced technologies, including Cadillac Super Cruise. Your role is key to transforming the dealership experience and building loyalty among demanding customers.

Main Responsibilities

  • Welcome customers and understand their needs, clearly explaining the recommended interventions.
  • Schedule, coordinate, and follow up on repairs and maintenance with technicians, while respecting deadlines.
  • Prepare accurate and transparent quotes, and communicate costs and options associated.
  • Explain diagnostics and repairs in a simple and accessible manner, ensuring customer understanding.
  • Follow after-sales service procedures and ensure service quality and customer satisfaction.
  • Update customer records and document interventions in the management system.
  • Offer services and solutions tailored to Cadillac vehicles when relevant.
  • Work closely with team members, including the finance and sales departments, to optimize the customer experience.

Profile Sought

  • Minimum of 3 years of experience in a similar role (car dealership, after-sales service, or workshop).
  • Excellent interpersonal and communication skills, in French; English is an asset.
  • Knowledge of diagnostic tools and automotive maintenance processes; ability to interpret technical reports.
  • Proficiency with workshop management systems and common computer software.
  • Ability to work in a dynamic environment, with good prioritization and stress management.
  • Valid driver's license.
  • Team spirit, customer service orientation, and attention to detail.

Benefits and Conditions

  • Air-conditioned workshop
  • Closed on weekends
  • Competitive salary
  • Continuing education
  • Free parking
  • Medical and paramedical expense insurance
  • Life insurance
  • Medication insurance
  • Paid training
  • Nearby public transportation
  • Travel insurance

Why Join Us

At Brossard Cadillac, people are at the heart of our success. Joining our team means working in a dynamic and collaborative environment where each talent is valued and encouraged to grow. Benefit from personalized support to boost your career, ongoing training tailored to your goals, and a work environment focused on innovation and transparency. If you are seeking a stimulating challenge within a company that genuinely invests in the potential of its employees, you are in the right place. Come write the next chapters of our shared success with us.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Air-conditioned workshop
Business closed on weekends
Competitive compensation
Continual training
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Paid training
Public transportation nearby
Travel insurance

Candidates desired profile for this job

Experience

3 years as Service Advisor

Skills & Competencies

Softwares

Reynold's Reynolds

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Brossard Cadillac

Brossard Cadillac

Business profile

Why work with us

Join a company that puts people at the heart of its success. Here, you will benefit from a dynamic and collaborative work environment, where each talent is valued and encouraged to grow. Our culture of innovation and transparency will allow you to bring your ideas and contribute to ambitious projects that make a difference.

By joining our team, you will enjoy: • Personalized support to boost your career, • Ongoing training tailored to your professional goals, • A climate of trust that fosters exchange and team spirit.

We firmly believe that your success is our success. If you are looking for a stimulating challenge in a company that truly invests in the potential of its employees, then you are in the right place.

Come write the next pages of our shared success with us!

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