Service Advisor

About the role

New West Truck Centres has been a trusted name in Western Canada's transportation industry for over 40 years. As an authorized Freightliner and Western Star dealer, we take pride in delivering quality service and exceptional customer support. We've built our team around people who care about doing things the right way. Many of our most successful Service Advisors have come from customer-focused industries like retail, hospitality, and service environments and have grown into long-term careers with us.

Treated Well

Your direct manager is a well-respected and knowledgeable leader who remains calm and supportive, even in challenging situations. They genuinely care about their team and take the time to listen, coach, and support your growth.

Trained Well

You’ll receive hands-on training and ongoing development to help you succeed. From in-house programs to manufacturer training and online learning, we invest in building your confidence and skillset. No prior trucking experience? No problem. We’ll teach you the industry.

Paid Well

Our total compensation package offers job security, health and dental coverage, EFAP support, vision care, life insurance, RRSP matching, and paid vacation. The salary range for this position is $50,000 to $55,000, based on education and experience. A monthly performance bonus is also available.

Under the supervision of the Service Office Manager, the Service Advisor is the face of our business. You’ll welcome customers, understand their needs, and guide them through the service process with confidence and care. This role is ideal for someone who thrives in a fast-paced, people-first environment and enjoys solving problems, building relationships, and staying organized.

This position works a consistent Tuesday to Saturday schedule, with hours of 9:30 AM to 6:00 PM Tuesday through Friday and 7:00 AM to 3:30 PM on Saturday. You do not need prior trucking or automotive experience to succeed. If you bring strong customer service skills, we’ll teach you the rest.

A Day in the Life of a Service Advisor

You start your day by checking in with the team and reviewing the schedule. You’ll have a mix of planned appointments and unexpected walk-ins, so no two days are ever the same. As customers arrive, you’re the first person they meet. You greet them, ask the right questions, and quickly understand what they need. Some customers know exactly what’s going on, while others rely on you to guide them. Either way, you make the experience smooth and professional.

Throughout the day, you’re balancing multiple priorities. You’re updating customers, coordinating with technicians, checking parts availability, and keeping everything moving forward. It’s fast-paced, but that’s what makes it rewarding.

You’ll also solve problems on the fly. Whether it’s a delay, a change in scope, or a tight timeline, you stay calm, communicate clearly, and find solutions that work. By the end of the day, you’ve helped multiple customers, kept operations running smoothly, and handled whatever came your way.

Responsibilities

Customer Relations - 70% of Your Time

• Be the first point of contact and create a positive, professional experience for every customer
• Ask the right questions to understand customer needs and ensure accurate service recommendations
• Build trust and rapport through clear communication and follow-up
• Act as a liaison between customers and internal teams, including Service, Parts, and Sales
• Keep customers informed throughout the service process
• Ensure accuracy of all customer and vehicle information
• Promote additional services that add value to the customer experience

Problem Solving - 30% of Your Time

• Think on your feet and find solutions in a fast-paced environment
• Coordinate with technicians and parts teams to keep work flowing efficiently
• Stay organized while managing multiple customers and timelines
• Take ownership of challenges and see them through to resolution

Requirements

Education / Certification

• High School Diploma required
• Post-secondary education in a related field is an asset

Experience

• Strong customer service experience is required, including retail, hospitality, call centre, or other customer-facing roles
• Automotive or trucking experience is an asset but not required
• We welcome candidates from outside the industry who bring the right attitude and communication skills
• Ability to stay calm and professional in a fast-paced environment
• Strong communication skills with the ability to explain information clearly
• Positive, team-first mindset

3 Things to Be Successful as a Service Advisor

• Genuine desire to help people and solve problems

• Strong communication and relationship-building skills

• Curiosity and willingness to learn every day

• Professional references will be required.