Service Advisor

Joliette Ford Lincoln • Joliette, Quebec

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Expected salary range

up to $95,000

Job status

Full-time

Location

Joliette Ford Lincoln
525 Québec 131, Joliette QC, Canada J6E 0M1

Workplace

On site

Job Description

At Joliette Ford Lincoln, we are looking for a passionate and determined Service Advisor to join our dynamic team. As a key member of our dealership, you will play an essential role in ensuring customer satisfaction while providing exceptional after-sales service.

Your main responsibilities will include:

  • Diagnosing technical issues encountered by vehicles and providing appropriate solutions.
  • Proactively following up with customers to ensure their satisfaction throughout the service process.
  • Closely collaborating with our team of technicians to optimize repair time and service quality.
  • Preparing accurate and detailed estimates for necessary repairs, clearly explaining the work to be done to customers in an understandable manner.
  • Maintaining a thorough knowledge of Ford Lincoln products and automotive market trends to better advise customers.

We are looking for a candidate who has:

  • A minimum of 3 years of experience as a service advisor or in a similar role, preferably in the automotive sector.
  • Excellent communication skills and the ability to build trusting relationships with customers.
  • Strong technical skills, coupled with a passion for automobiles.
  • A team spirit and a willingness to learn and improve.

Why choose Joliette Ford Lincoln?

Joining our team means becoming part of a major employer in the Joliette area, known for its commitment to its staff and community. You will benefit from competitive pay, numerous training opportunities to develop your skills, and benefits including dental insurance, life insurance, sick leave, and much more. Additionally, our company is closed on weekends to allow you to enjoy a healthy work-life balance.

Here, we value every member of our employee family and look forward to welcoming new talent who shares our passion for automobiles and quality customer service.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Hiring possibility following internship
Life insurance plan
Medical insurance
Paid training
Sick day off paid
Summer schedule

Candidates desired profile for this job

Experience

2 years as Service Advisor

Skills & Competencies

Driver's license

Passenger Car Driver's License

Qualities

Empathetic
Organized
Positive

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Joliette Ford Lincoln

Joliette Ford Lincoln

Business profile

Why work with us

A Major Employer.

The St-Jean Group is one of the most significant employers in the Joliette region with nearly 300 employees. The company, which now has six car dealerships as well as the Joliette Regional Funeral Center, considers all of its staff as one big family in which it is good to grow, a family that mainly honors its Joliette roots.

For Pierre-Alexandre St-Jean, local roots are extremely important. We are from Joliette, we live in Joliette, and for this reason, we prioritize local people when it comes to hiring new staff. The president of the four car dealerships of the St-Jean Group emphasizes the family aspect of his teams and the sustainable, long-term relationship that is built each day.

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