Service Advisor

Garage Beaudin • Longueuil, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $38 / h

Job status

Full-time

Location

Garage Beaudin
Longueuil, QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 7h30 to 17h
Tuesday 7h30 to 17h
Wednesday 7h30 to 17h
Thursday 7h30 to 17h
Friday 8h to 12h

Job Description

Beaudin Garage, located in Longueuil, Quebec, is seeking an experienced Technical Advisor to join its team.

Job Description

  • Greet customers and understand their technical needs; explain the planned interventions and timelines, and direct them to the appropriate services.
  • Act as a liaison between customers and the workshop team: interpret requests, propose suitable solutions, and prepare accurate estimates.
  • Ensure quality customer service: track repairs, communicate updates, and guarantee satisfaction.
  • Collaborate with technicians and the supervisor to schedule appointments and optimize service efficiency.
  • Ensure compliance with safety and quality procedures and advise customers on preventative maintenance.
  • Contribute to customer loyalty and identify opportunities for maintenance or additional services when appropriate.

Profile Sought

  • Minimum experience: 3 years in a similar role or in technical advising within an auto shop.
  • Excellent communication skills, customer service orientation, and ability to simplify technical information.
  • Team spirit, organization, and ability to prioritize requests while managing multiple files.
  • Good general knowledge of vehicles and maintenance procedures; autonomy and solution-oriented.

Benefits

  • Competitive salary
  • Summer schedule
  • Continuing education and paid training
  • Employee discounts
  • Free parking
  • Public transportation nearby
  • Company closed on weekends
  • Employee referral bonus
  • Sick leave

To perform the following tasks

Answer phone requests
Clerical tasks
Customer follow-up
Customer reception
Customer service
Dispatching work
Follow up on parts return with manufacturers
Follow up on repair and services
Making appointments
Open and close work orders
Payment manipulation during transactions
Prepare repair and service estimates
Service and products sales
Tires and wheels sales
Warranty claim

Working conditions or benefits

Bonus for employee referrals
Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
No layoffs during off-peak periods
Paid training
Public transportation nearby
Sick day off paid
Summer schedule
Uniform provided
Work and life balance
Work boots

Candidates desired profile for this job

Experience

3 years as Service Advisor

Languages

Spoken languages

French
English

Written languages

French
English

Skills & Competencies

Driver's license

Experience with manual driving
Passenger Car Driver's License

Softwares

Computer skills
GEM-CAR - Shop Management
Mitchell On Demand

Certifications

SAAQ

Qualities

Organized
Positive
Team spirit

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Garage Beaudin

Garage Beaudin

Business profile

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