Service Advisor

Job Description As part of a confidential recruitment for a major player in the automotive industry, based in Longueuil, Quebec, we are looking for a Technical Advisor to support customers and technical teams in understanding and resolving technical issues related to vehicles and after-sales service solutions. This role serves as a link between customer service, technicians, and manufacturing partners, with a strong consultative and preventive maintenance focus.

Key Responsibilities

• Welcome and assist customers in understanding technical problems and service needs.
• Diagnose potential causes of breakdowns by relying on error codes, diagrams, manufacturer documentation, and technicians’ feedback.
• Advise on maintenance solutions, appropriate parts and equipment, ensuring compliance with warranty policies and internal procedures.
• Prepare and communicate clear technical recommendations, quotes, and intervention plans in coordination with technicians and suppliers.
• Coordinate interventions with service teams and ensure case follow-up in collaboration with stakeholders.
• Document interactions and diagnostics in management systems (CRM and technical databases), ensuring traceability of information.
• Participate in training and knowledge transfer with colleagues on product updates, procedures, and diagnostic tools.
• Maintain excellent knowledge of safety standards, manufacturer procedures, and warranty policies.
• Propose process improvements and share customer feedback to optimize offerings and services.

Candidate Profile and Qualifications

• No experience required; ideal for entry-level candidates seeking to progress in the automotive field.
• Relevant diploma (DEC in Automotive Technology, DEP in Automotive Mechanics, or equivalent) or equivalent technical training; practical experience considered.
• General knowledge of mechanical and electrical automotive systems; ability to read diagrams and interpret fault codes.
• Excellent communication, active listening, and customer service skills; capacity to simplify complex technical concepts.
• Team spirit, organizational skills, and ability to coordinate with technicians and suppliers.
• Proficiency in French; functional English preferred; bilingualism considered an asset.
• Mastery of common IT tools (Office suite), CRM systems, and parts management software; ability to quickly learn manufacturer databases.
• Valid driver’s license; availability for flexible hours and ability to adapt to a dynamic environment.
• Solution-oriented attitude, technical curiosity, and ability to work independently while respecting processes.

What We Offer

• Join a dynamic and professional team in the automotive sector, with diverse technical challenges.
• Training and support program to familiarize you with product ranges, diagnostic tools, and internal procedures.
• Opportunities for growth and advancement into technical or commercial positions based on performance and needs.
• Competitive salary and social benefits, with a work environment focused on professional development and work-life balance.
• Work environment emphasizing confidentiality, adherence to procedures, and high-quality customer service.

Selection Process This position is managed as part of a confidential recruitment process. Only selected candidates will be contacted for the next stages.