Technical advisor

Desjardins Acura • Montreal, Quebec

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Technical advisor

Job opportunity

Salary according to experience

Starting at $80,000 / h

Job status

Full-time

Location

Desjardins Acura
Montreal, QC, Canada

Workplace

On site

Job Description

We are looking for a dedicated Technical Advisor to join our team. This role is essential in enhancing the customer experience and ensuring the highest standards of service. If you are passionate about vehicles and customer satisfaction, this position offers an excellent opportunity to contribute to our mission of excellence.

Responsibilities

  • Provide expert technical advice to customers regarding vehicles.
  • Welcome customers and assess their maintenance and repair needs.
  • Provide accurate estimates of costs and timeframes.
  • Ensure smooth communication between technicians and customers throughout the process.
  • Offer a positive customer experience from start to finish.
  • Collaborate with the sales team to optimize customer satisfaction.
  • Stay up-to-date on market trends and new automotive technologies.
  • Ensure compliance with company policies and procedures.
  • Maintain accurate records of interactions and transactions with customers.
  • Develop and maintain strong relationships with customers through exceptional service.

Qualifications

  • Experience as an automotive technical advisor or in a related field.
  • Solid knowledge of the make and their features.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team-oriented environment.
  • Attention to detail and strong problem-solving skills.
  • Customer focus and passion for delivering exceptional service.

Ready to advance your career in the automotive industry and join a team committed to excellence?

To perform the following tasks

Customer follow-up
Delivery and explanation of vehicles sold
Follow-up of potential clients
Follow-up of web requests
Lease renewal
New vehicle sales
Pre-owned vehicle sales
Telephone / email solicitation

Working conditions or benefits

A retirement plan for employees
Air-conditioned workshop
Cafeteria
Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Sick day off paid
Summer schedule
Travel insurance
Work and life balance

Candidates desired profile for this job

Experience

2 years as Technical advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Qualities

Analytical mind
Responsible
Team spirit

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Desjardins Acura

Desjardins Acura

Business profile

Why work with us

Notre équipe souhaite offrir un environnement où l'honnêteté et l'intégrité sont au cœur de nos interactions. Nous croyons fermement que ces valeurs sont essentielles pour établir et maintenir des relations de confiance avec nos clients.

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