Service Advisor
Subaru Métropolitain • Montréal, Quebec
Service Advisor
Expected salary range
up to $100,000
Job status
Location
Workplace
Job description
Subaru Metropolitan, a Subaru dealership located in Saint-Léonard and a member of Tremblay Auto Group, is seeking a Technical Advisor to strengthen its service department and provide an exceptional customer experience in the greater Montreal area. A minimum of one year of experience is required.
Main Responsibilities
- Greet customers during their service visits and understand their technical and maintenance needs.
- Clearly and reassuringly explain diagnostics, proposed solutions, and associated costs.
- Collaborate closely with technicians and advisors to prepare estimates and plan interventions.
- Follow customer files through to the completion of service, ensuring satisfaction and loyalty.
- Participate in ongoing training and skill development on Subaru vehicles and diagnostic tools.
- Communicate technical information effectively to non-specialist clients.
- Respect manufacturer procedures and safety and quality standards.
Required Qualifications
- 1 year of experience in a similar role (technical advisor, service advisor, or equivalent) in the automotive industry.
- Excellent communication and customer service skills.
- General knowledge of automotive systems and repairs, with the ability to simplify technical concepts.
- Team spirit, organizational skills, and the ability to handle multiple tasks simultaneously.
- Proficiency in French; operational English is an asset.
- Knowledge of service management software (DMS) and diagnostic tools would be an asset.
- Valid driver's license.
Benefits
- Cafeteria
- Competitive salary
- Ongoing training
- Car allowance
- Disability insurance
- Employee discounts
- Medical and paramedical expense insurance
- Life insurance
- Drug insurance
- Performance bonus
- Sick leave
- Travel insurance
Why Join Us At Subaru Metropolitan, you will be part of a dynamic team dedicated to service excellence and a memorable customer experience. You will work in a professional environment focused on respect and integrity, with development opportunities and benefits that enhance work-life balance. If you share our obsession with detail and your desire to contribute to clear technical solutions for our Subaru customers, we would be delighted to meet you.
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Job: service advisor in the automotive industry in Montréal
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