Service Advisor

Subaru Métropolitain • Montréal, Quebec

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Expected salary range

up to $100,000

Job status

Permanent

Location

Subaru Métropolitain
Montréal QC, Canada

Workplace

On site

Job description

Subaru Metropolitan, a Subaru dealership located in Saint-Léonard and a member of Tremblay Auto Group, is seeking a Technical Advisor to strengthen its service department and provide an exceptional customer experience in the greater Montreal area. A minimum of one year of experience is required.

Main Responsibilities

  • Greet customers during their service visits and understand their technical and maintenance needs.
  • Clearly and reassuringly explain diagnostics, proposed solutions, and associated costs.
  • Collaborate closely with technicians and advisors to prepare estimates and plan interventions.
  • Follow customer files through to the completion of service, ensuring satisfaction and loyalty.
  • Participate in ongoing training and skill development on Subaru vehicles and diagnostic tools.
  • Communicate technical information effectively to non-specialist clients.
  • Respect manufacturer procedures and safety and quality standards.

Required Qualifications

  • 1 year of experience in a similar role (technical advisor, service advisor, or equivalent) in the automotive industry.
  • Excellent communication and customer service skills.
  • General knowledge of automotive systems and repairs, with the ability to simplify technical concepts.
  • Team spirit, organizational skills, and the ability to handle multiple tasks simultaneously.
  • Proficiency in French; operational English is an asset.
  • Knowledge of service management software (DMS) and diagnostic tools would be an asset.
  • Valid driver's license.

Benefits

  • Cafeteria
  • Competitive salary
  • Ongoing training
  • Car allowance
  • Disability insurance
  • Employee discounts
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Performance bonus
  • Sick leave
  • Travel insurance

Why Join Us At Subaru Metropolitan, you will be part of a dynamic team dedicated to service excellence and a memorable customer experience. You will work in a professional environment focused on respect and integrity, with development opportunities and benefits that enhance work-life balance. If you share our obsession with detail and your desire to contribute to clear technical solutions for our Subaru customers, we would be delighted to meet you.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Air-conditioned workshop
Business closed on weekends
Competitive compensation
Continual training
Disability insurance
Employees discounts
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
No layoffs during off-peak periods
Performance bonus
Public transportation nearby
Sick day off paid
Travel insurance

Candidates desired profile for this job

Experience

1 year as Service Advisor

Languages

Spoken languages

French
English

Written languages

French
English

Skills & Competencies

Softwares

SDS
XTime

Qualities

Dynamic
Positive
Punctual

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Service Advisor
Subaru Métropolitain

Subaru Métropolitain

Business profile

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