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Expected salary range

up to $75,000

Job status

Permanent

Location

Joliette Subaru
Notre-Dame-des-Prairies QC, Canada

Workplace

On site

Job description

At Joliette Subaru, we are seeking a dynamic and passionate Technical Advisor to join our team. As a Technical Advisor, you will play a key role in delivering exceptional customer service while bringing your technical expertise to ensure customer satisfaction and loyalty.

Key Responsibilities:

  • Welcome and advise customers on the repairs and maintenance of their vehicle.
  • Diagnose technical problems and recommend appropriate solutions based on the customer’s needs.
  • Provide accurate cost and repair-time estimates while clearly explaining the process to the customer.
  • Work closely with the technician team to ensure an efficient workflow and respond to customer requests.
  • Monitor ongoing repairs and provide customers with updates on the progress of the work performed on their vehicle.
  • Promote service programs and related products, contributing to sales growth.

Required Qualifications:

  • A minimum of 2 years’ experience in customer service and/or in a technical role, preferably in the automotive sector.
  • Excellent communication skills, both oral and written.
  • Ability to work within a dynamic team and manage multiple tasks simultaneously.
  • Strong technical knowledge of automotive systems, as well as an understanding of the products and services offered.
  • Positive attitude and customer-focused.

Why choose Joliette Subaru?

  • We offer a friendly work environment rooted in the local community, with a strong team culture.
  • Our company promotes professional growth through ongoing training and a work-life balance policy.
  • You will benefit from advantages such as sick leave, competitive compensation, various insurances, and employee discounts.
  • Our facilities include a cafeteria, free parking, and easy access to public transportation, while allowing you to work in an exciting, ever-evolving industry.

Joining Joliette Subaru means committing to a professional journey within a well-established company that respects and honors its local roots. If you are ready to take on the challenge and become part of our extended family, we look forward to meeting you.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Business closed on weekends
Cafeteria
Competitive compensation
Continual training
Disability insurance
Employees discounts
Free parking
Hiring possibility following internship
Life insurance plan
Medical insurance
Public transportation nearby
Sick day off paid
Work and life balance

Candidates desired profile for this job

Experience

2 years as Service Advisor

Share this job

Service Advisor
Joliette Subaru

Joliette Subaru

Business profile

Why work with us

An important employer.

The St-Jean Group is one of the largest employers in the Joliette region with nearly 250 employees. The company, which now has six car dealerships as well as the Regional Funeral Center of Joliette, considers all of its staff as one big family in which it is good to grow, a family that especially honors its Joliette roots.

For Pierre-Alexandre St-Jean, local roots are extremely important. We are from Joliette, we live in Joliette, and that's why we prioritize people from the region when it comes to hiring new staff. The president of the four car dealerships of the St-Jean Group emphasizes the family aspect of his teams and the enduring, long-term relationships that are built every day.

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