Service Advisor

Kia Québec • Québec, Quebec

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Service Advisor

Job opportunity

Salary according to experience

up to $85,000

Job status

Full-time

Location

Kia Québec
Québec, QC, Canada

Workplace

On site

Job Description

In order to support our growth, we are currently looking for a mechanical automotive technical advisor to join our team and continue our expansion.

Under the supervision of the service manager, the mechanical automotive technical advisor builds a trusting relationship with the customer for the maintenance of their vehicle and guides them through the preventive maintenance process of their vehicle.

Main tasks:

Greet customers, provide quality service at all times; Perform a "walk around" inspection of vehicles before opening work orders; Identify and detail as much as possible the issues reported by customers; Recommend maintenance required by the manufacturer; Offer promotions and complementary products to customers based on the assessment of the vehicle; Serve as a liaison between customers and the mechanical workshop to obtain the necessary approvals for work; Close work orders; Explain the details of the invoice to customers; Process payment of fees; Encourage customer feedback on service quality via the Customer Satisfaction Index (CSI).

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Candidates desired profile for this job

Experience

3 years as Service Advisor

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Kia Québec

Kia Québec

Business profile

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