Service Advisor

Confidential job posting • Repentigny, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $95,000

Job status

Full-time

Location

Repentigny, QC, Canada

Workplace

On site

Job Description

An American car dealership on Montreal’s North Shore is currently looking for a Service Advisor to join its after-sales service team.

At the heart of the after-sales customer experience, you serve as the link between customers and the technical team. You welcome customers, identify their needs, and ensure that every service is clearly explained and carefully followed through. This key role is ideal for someone who knows the pace of an automotive shop and enjoys combining customer service with coordination.

Your responsibilities

  • Welcome customers and gather the necessary information about their vehicle and the issues they’ve reported.
  • Prepare work orders and explain recommended repairs and work to be performed.
  • Communicate with technicians to track the progress of service work and share relevant information.
  • Keep customers informed about the status, timelines, and costs of repairs, and obtain their authorization before performing any additional work.
  • Coordinate appointments and vehicle deliveries.
  • Follow up professionally on customer requests, concerns, and files.
  • Ensure records are accurate and service procedures are followed.

The ideal candidate

  • At least 3 years of experience as a Service Advisor in the automotive industry — mandatory requirement.
  • Good knowledge of automotive maintenance and repair services, as well as workshop operations.
  • Excellent communication skills and the ability to explain technical information in clear, simple terms.
  • Strong organizational skills, attention to detail, and the ability to manage multiple files at once.
  • A customer-focused approach and the ability to communicate professionally, even in sensitive situations.
  • Comfortable using computer tools and service management systems.
  • Fluency in French; knowledge of English is an asset.

To perform the following tasks

•
Answer phone requests
•
Customer follow-up
•
Customer service
•
Follow up on repair and services
•
Making appointments
•
Open and close work orders
•
Prepare repair and service estimates
•
Service and products sales

Working conditions or benefits

•
Advancement Opportunities
•
Bonus for employee referrals
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Business closed on weekends
•
Company vehicle purchase program
•
Competitive compensation
•
Continual training
•
Free parking
•
Laptop
•
Life insurance plan
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Medical insurance
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No layoffs during off-peak periods
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Paid training
•
Performance bonus
•
Reimbursement of training and development activities
•
Sick day off paid
•
Uniform provided
•
Work and life balance

Candidates desired profile for this job

Experience

•
3 years as Service Advisor
Confidential job posting

Confidential job posting

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