Service Advisor

NAPA Autopro - Centre mécanique de la Gare • Saint-Jérôme, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $35.00 / h

Job status

Full-time

Location

NAPA Autopro - Centre mécanique de la Gare
Saint-Jérôme, QC, Canada

Workplace

On site

Job Description

NAPA Autopro - Gare Mechanical Center, located in Saint-Jérôme and near the train station, is seeking a Technical Advisor to join its dynamic team. You will be the first technical contact for our customers and a solid support for our technicians, in a growing garage where respect and mutual aid are an integral part of our culture.

Job Responsibilities

  • Advise customers on recommended repairs and maintenance, explaining options and associated costs.
  • Diagnose vehicle needs based on symptoms, collected information, and quick tests.
  • Prepare and present clear, accurate, and competitive quotes, taking into account safety and reliability requirements.
  • Schedule interventions with technicians and coordinate parts and deadlines.
  • Follow up on customer files, communicate progress, and ensure high-quality customer service.
  • Ensure compliance with safety standards, quality standards, and internal procedures.
  • Actively participate in continuous process improvement and overall customer experience.

Profile Sought

  • Minimum 1 year of experience in a similar role within an automotive workshop.
  • DEP diploma in automotive mechanics or equivalent experience.
  • Excellent communication skills and a strong customer service mindset.
  • Ability to explain technical notions to non-initiated clients.
  • Team spirit, versatility, organization, and results-oriented.
  • Proficiency in French; English is an asset.
  • Knowledge of workshop management software is an advantage.
  • Valid driver's license and availability to work as needed by the garage.

What We Offer

  • Respectful and collaborative work environment where your work is truly appreciated.
  • Close-knit team and culture of mutual support, with tools and resources to help you succeed.
  • Training and professional development opportunities in a growing setting.
  • Competitive compensation and career advancement prospects within the center.

Joining our team means becoming part of a garage where safety, quality, and customer satisfaction guide every intervention. Here, you become part of the team!

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Candidates desired profile for this job

Experience

1 year as Service Advisor

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NAPA Autopro - Centre mécanique de la Gare

NAPA Autopro - Centre mécanique de la Gare

Business profile

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