Service Advisor

Léveillé Ford • Saint-Jérôme, Quebec

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Service Advisor

Job opportunity

Expected salary range

up to $100,000

Job status

Full-time

Location

Léveillé Ford
Saint-Jérôme, QC, Canada

Workplace

On site

Schedule

Job schedule

Monday 06:30 to 17:30
Tuesday 06:30 to 17:30
Wednesday 06:30 to 17:30
Thursday 06:30 to 17:30

Job schedule

Monday 07:30 to 16:30
Tuesday 07:30 to 16:30
Wednesday 07:30 to 16:30
Thursday 07:30 to 16:30
Friday 07:30 to 16:30

Job Description

We are looking for an experienced Technical Advisor to join the Léveillé Ford team, a Ford dealership in Saint-Jérôme experiencing rapid growth.

Your Role

  • Welcome customers and understand their technical needs, acting as a liaison between the customer and technicians.
  • Gather information, diagnose issues, and prepare clear and precise intervention plans.
  • Propose tailored technical solutions, explain costs and timelines, and recommend options that align with Ford's values and warranties.
  • Follow up on interventions, coordinate repair orders with the workshop team, and ensure compliance with Ford manufacturing standards.
  • Maintain rigorous documentation of diagnostics, repairs, and communications with clients.
  • Contribute to continuous improvement of service processes, share customer feedback, and ensure an exceptional customer experience.
  • Collaborate with sales and parts teams to optimize offered solutions and overall satisfaction.

Profile Sought

  • Minimum of 5 years relevant experience in the automotive field, ideally in after-sales service or technical diagnostics.
  • Advanced technical expertise on modern vehicles, including electronic systems and diagnostics.
  • Excellent communication and customer service skills, with the ability to explain technical concepts in simple terms.
  • Relevant diploma or certification in the automotive field; Ford training or equivalent courses regularly completed preferred.
  • Team spirit, organization, rigor, and ability to work in a dynamic, results-oriented environment.
  • Proficiency in service-related IT tools (DMS/CRM) and quick adaptation to new software; functional English appreciated.
  • Valid driver's license.

Why You Will Enjoy Working With Us

  • A company culture focused on human relationships, customer and employee well-being.
  • Opportunities for rapid development, recognition, and career advancement.
  • Stimulating environment centered on innovation and performance, with a top-tier team of Ford experts.
  • Continuous training program and encouragement for professional improvement.

Advantages and Conditions

  • Competitive salary
  • Dental insurance, disability insurance, health insurance, travel insurance, life insurance, and drug coverage
  • Paid vacation and sick leave
  • Paid training and reimbursement for professional development activities
  • Flexible hours and accommodation for shared child care
  • Free parking and on-site cafeteria
  • Employee discounts and recognition programs
  • Social club and gym facilities
  • Work-life balance

Léveillé Ford is growing and seeking talented individuals ready to meet the challenges of the modern automotive industry, while prioritizing well-being and human relationships. If you see yourself in this profile and wish to contribute to an exceptional customer experience within a passionate team, we would be delighted to get to know you.

To perform the following tasks

Answer phone requests
Coaching / training
Customer follow-up
Customer service
Data entry
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

4 day schedule
Business closed on weekends
Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Flexible hours
Life insurance plan
Medical insurance
Paid training
Performance bonus
Social club

Candidates desired profile for this job

Experience

5 years as Service Advisor

Languages

Spoken languages

French
English

Written languages

French
English

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

Computer skills
Microsoft Office - Excel
Microsoft Office - Word
PBS Systems

Qualities

Organized
Self-Motivated
Team spirit

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Léveillé Ford

Léveillé Ford

Business profile

Why work with us

Automotive Jobs at Léveillé Ford in St-Jérôme

Here is your chance to join a winning team! Are you looking for job opportunities in the automotive field in St-Jérôme? Léveillé Ford is seeking motivated individuals who are driven by innovation, change, and above all, performance!

Our job offers in the automotive sector are aimed at individuals looking to grow in the automotive field, whether they have experience or not. Do you want to be part of our team and embark on a career in the automotive industry in St-Jérôme? Discover your full potential and apply today!

Our company is known for its commitment to employee well-being.

At the heart of our culture:

Work-life balance * Social commitment * Fun * Innovation and creativity

Do you want to work for a dynamic company that offers new benefits to its employees every year? Then send us your resume.

WE LOOK FORWARD TO MEETING YOU!

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