Service Advisor

Saint-Léonard Mitsubishi • Saint-Léonard, Quebec

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Expected salary range

up to $85,000

Job status

Full-time

Location

Saint-Léonard Mitsubishi
4330 Rue Jarry Est, Saint-Léonard QC, Canada H1R 1X3

Workplace

On site

Schedule

Job schedule

Monday 08h00 to 17h00
Tuesday 08h00 to 17h00
Wednesday 08h00 to 17h00
Thursday 08h00 to 17h00
Friday 08h00 to 14:30

Job Description

Saint-Léonard Mitsubishi, a leading Mitsubishi dealership in Montreal, is seeking a Technical Advisor to join its after-sales service team.

Job type: Full-time

Roles and responsibilities

  • Welcome customers and identify their technical needs related to their Mitsubishi vehicles
  • Explain diagnostics and proposed interventions clearly and transparently
  • Coordinate appointments, prepare quotes, follow up on interventions, and ensure traceability of files
  • Collaborate with technicians and service advisors to ensure an exceptional customer experience and adherence to deadlines
  • Communicate with customers regarding the status of work and costs
  • Participate in continuous improvement of service processes and enhance skills related to Mitsubishi technologies

Required qualifications

  • Minimum of 3 years experience in a similar role in the automotive or related sector
  • Relevant technical diploma (mechanics, electromechanics, maintenance) or equivalent experience
  • Excellent interpersonal and communication skills; ability to simplify technical concepts
  • Proficiency with service management software and diagnostic systems; ability to interpret technical reports
  • Fluent in French; knowledge of English is an advantage
  • Valid driver's license

Profile sought

  • Customer service and satisfaction orientation
  • Team spirit, organizational skills, and rigor
  • Ability to prioritize and manage multiple files simultaneously
  • Proactive and eager to learn

What we offer

  • Comprehensive health insurance (dental, disability, medical and paramedical expenses, vision care, travel insurance), life insurance, and drug coverage
  • Sick leave
  • Public transportation nearby; on-site parking available
  • Company closed on weekends
  • Stimulating environment with opportunities for advancement within a well-known brand

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions

Business closed on weekends
Dental insurance plan
Disability insurance
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Sick day off paid
Travel insurance
Vision insurance plan

Candidates desired profile for this job

Experience

3 years as Service Advisor

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Driver's license

Passenger Car Driver's License

Softwares

PBS Systems

Qualities

Interpersonal skills
Organized
Team spirit

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Service Advisor
Saint-Léonard Mitsubishi

Saint-Léonard Mitsubishi

Business profile

Why work with us

Would you like to start a new career in the ever-evolving automotive world?

At Saint-Léonard Mitsubishi, we are always looking for new candidates to join our large family.

Whether it’s for our parts and service department, our sales department, or in accounting, Saint-Léonard Mitsubishi offers motivating and challenging positions all year round. Don’t hesitate to contact us for more information about our available jobs.

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