Service Advisor

Dion Sports • Saint-Raymond, Quebec

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Service Advisor

Job opportunity

Expected salary range

Starting at $21.00 / h + commissions

Job status

Full-time

Location

Dion Sports
Saint-Raymond, QC, Canada

Workplace

On site

Job Description

Job Description Dion Sports, a dealer of motorcycles and off-road vehicles in Saint-Raymond, is seeking a passionate Technical Advisor who is enthusiastic about recreational vehicles and customer service. The ideal candidate has at least 1 year of experience in a technical or advisory role and knows how to combine product expertise with attentive listening to help our customers make the best choices.

Main Responsibilities

  • Greet customers and understand their needs in order to recommend suitable technical solutions (ATVs, snowmobiles, motorcycles, side-by-sides, etc.).
  • Present and explain the technical features of the products and brands distributed (Honda, Can-Am, Spyder, Ski-Doo, Sea-Doo, Lynx, Alumacraft, Mercury).
  • Conduct demonstrations, test rides, and in-store presentations as needed.
  • Work closely with sales and after-sales service teams to ensure a smooth and consistent customer experience.
  • Prepare and follow up on orders, verify the accuracy of technical information, and coordinate interventions with technicians.
  • Stay informed about new products, promotions, and financing programs to provide accurate advice.
  • Participate in technical training and assist in welcoming and orienting customers during events and open house days.

Requirements and Skills

  • Minimum of 1 year of experience in a technical or advisory role in the automotive or recreational vehicle industry.
  • Excellent customer service and communication skills.
  • Ability to understand and explain technical information and related options.
  • Team spirit, organizational skills, and ability to prioritize competing demands.
  • Willingness to pursue ongoing training and stay updated on products and services.
  • Knowledge of the mentioned brands and products is an asset, with a strong willingness to learn.

Benefits and Conditions

  • Retirement plan for employees
  • Competitive salary
  • Continued training
  • Disability insurance
  • Employee discounts
  • Free parking
  • Medical and paramedical expense insurance
  • Life insurance
  • Medication insurance
  • Sick leave
  • Hiring bonus
  • Travel insurance
  • Uniform provided
  • Work-life balance
  • Work boots

Environment and Culture Join a dynamic team within a recognized network, with the support of Tremblay Auto Group, and benefit from a renowned after-sales service and an environment conducive to professional growth in the recreational vehicle sector. Dion Sports is committed to offering its employees favorable conditions and development opportunities while fostering a shared passion for adventure and Quebec's nature.

To perform the following tasks

Answer phone requests
Customer follow-up
Customer service
Follow up on repair and services
Making appointments
Open and close work orders
Prepare repair and service estimates
Service and products sales

Working conditions or benefits

A retirement plan for employees
Competitive compensation
Continual training
Disability insurance
Employees discounts
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Sick day off paid
Sign-on bonus
Travel insurance
Uniform provided
Work and life balance
Work boots

Candidates desired profile for this job

Experience

1 year as Service Advisor

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Dion Sports

Dion Sports

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