Service Manager
Service
up to $90,000
+ bonus
We are looking for a passionate and dynamic Service Director who is ready to join our team within a leading company in the automotive sector. In this key role, you will be responsible for optimizing service operations while ensuring customer satisfaction.
The main responsibilities include:
- Overseeing and managing all service activities, including planning and resource management.
- Implementing innovative strategies to improve service quality and customer experience.
- Collaborating with sales and marketing teams to align service initiatives with the company's overall goals.
- Analyzing performance and key success indicators to identify improvement opportunities.
- Training and mentoring service staff to foster a productive and engaging work environment.
To succeed in this role, you must possess:
- A minimum of 3 years of experience in a similar position, preferably in the automotive industry.
- Excellent knowledge of operational processes related to after-sales service.
- Strong team management skills, with the ability to motivate and inspire your staff.
- An analytical mindset, with problem-solving skills and a keen sense of customer service.
- Good communication skills, both verbal and written, in French and English.
By joining our company, you will benefit from a stimulating work environment, state-of-the-art tools, and numerous professional development opportunities. We are committed to supporting our employees' growth and encouraging innovation within our team. We also offer a competitive benefits package and a work-life balance.
- Department supervision
- Hiring and staff management
- Implementation of strategies
- Cafeteria
- Competitive compensation
- Continual training
- Disability insurance
- Employees discounts
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Performance bonus
- Sick day off paid
- Travel insurance
Desired profile
3 years as Service Manager
- Buick
- Chevrolet
- GMC
-
English is an asset
-
French
-
English is an asset
-
French
Softwares
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
Job: service manager in the automotive industry in Laval
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