Service Director

Excel Moto • Mont-Royal, Quebec

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Service Director

Job opportunity

Expected salary range

up to $105,000

Job status

Full-time

Location

Excel Moto
Mont-Royal, QC, Canada

Workplace

On site

Job Description

Ready to lead a high-performing service team in a dynamic and passionate environment? We are seeking an energetic and committed Service Manager to take our multi-brand motorcycle dealership to new heights.

Your responsibilities

  • Lead, supervise, and motivate a team of technicians, technical advisors, and support staff
  • Optimize department performance: productivity, efficiency, and profitability
  • Provide an exceptional customer experience from start to finish
  • Oversee scheduling, workflow, and the quality of repairs and maintenance
  • Manage warranty processes for multiple motorcycle brands
  • Monitor performance indicators (KPIs), budgets, and objectives
  • Maintain strong relationships with manufacturers and suppliers
  • Implement efficient processes and continuously improve operations
  • Work hours Monday to Friday 8:00 AM - 5:00 PM + Saturdays during busy periods

Profile required

  • Proven experience in service management (automotive, motor sports, or related fields)
  • Inspiring leadership and talent development skills
  • Excellent organizational and problem-solving abilities
  • Strong customer focus and commitment to quality service
  • Good technical knowledge of motorcycles (multi-brand experience is a significant advantage)
  • Ability to thrive in a fast-paced and demanding environment

What we offer

  • Competitive salary + performance-based bonuses
  • Passionate and collaborative work environment
  • Opportunities for professional growth
  • A stimulating setting focused on performance and motorcycle passion

To perform the following tasks

Department supervision
Hiring and staff management
Implementation of strategies

Working conditions or benefits

Air-conditioned workshop
Disability insurance
Employees assistance program
Insurance of medical and paramedical expenses
Life insurance plan
Paid time off
Sick day off paid
Travel insurance
Vision insurance plan

Candidates desired profile for this job

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Qualities

Leadership
Organized
Responsible

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Why work with us

The popular motorcycle dealership in Montreal, offering brands such as Honda, Aprilia, Yamaha, Piaggio, Vespa, Kawasaki, and KTM. Visit our website: www.excelmoto.com

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