Service Manager
Ville-Marie Kia • Montréal, Quebec
Service Manager
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Job Description
Ville-Marie Kia, a Kia dealership in Montreal, is seeking an experienced and customer-oriented Service Director to lead our after-sales service and ensure an exceptional customer experience throughout the journey.
Job description You will be responsible for steering all after-sales service activities, optimizing operational and financial performance, and ensuring compliance with Kia standards. You will lead a team consisting of technicians, service advisors, and reception staff, and you will work closely with the Sales and Parts departments to deliver an integrated, high-quality customer experience.
Responsibilities
- Lead, motivate, and develop the service team: recruitment, training, evaluations, and resource planning.
- Ensure efficient operations: scheduling, workflows, appointment scheduling, and deadline tracking.
- Drive the customer experience: satisfaction, escalation resolution, handling returns, and maintaining impeccable service.
- Ensure service profitability: budget management, tracking key performance indicators (KPIs) (service revenue, margin, cost per intervention, productivity) and optimization of inventory and parts.
- Oversee warranty processes and authorized repairs in compliance with Kia standards.
- Collaborate with the Sales and Parts departments to maximize cross-selling opportunities and optimize the customer journey.
- Implement continuous improvement initiatives and process optimization (quality, safety, operational efficiency).
- Ensure compliance with safety standards, quality of work, and the professional image of the service.
- Ensure ongoing development and training of the team's technical and interpersonal skills.
- Contribute to a positive team culture, focused on innovation, performance, and customer satisfaction.
Profile sought
- Minimum of 3 years of experience in a service leadership role, ideally in the automotive sector or after-sales service.
- Excellent leadership, communication, and team management skills; results and customer service orientation.
- Strong knowledge of workshop processes, warranty tracking, and performance indicators (KPIs).
- Analytical mindset, ability to make quick decisions and solve operational issues.
- Ability to work in cross-functional collaboration and lead continuous improvement projects.
- Relevant degree in management or a related field preferred; ongoing training is an asset.
- Bilingual French/English desired, comfortable with computer tools and service management systems.
Benefits and conditions
- Competitive compensation
- Paid vacation days
- Dental insurance and life insurance
- Medical and paramedical expense insurance
- Travel insurance
- Free parking
- Nearby public transit
- Uniform and work boots provided
- No layoffs during slow periods
- Work-life balance
- Company closed on weekends
Join a winning team and contribute to delivering an exceptional customer experience at Ville-Marie Kia, where innovation, performance, and first-class service are at the heart of your daily work.
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service manager Job in the automotive Sector in Montréal
Why This service manager Position in Montréal Stands Out
Discover an automotive job opportunity for a service manager in Montréal, offered by the employer Ville-Marie Kia in the automotive sector.
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This specific service manager role in Montréal includes responsibilities defined by Ville-Marie Kia. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Montréal is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at Ville-Marie Kia
This service manager role is part of the service department within the automotive sector in Montréal.
The employer Ville-Marie Kia is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Montréal.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Montréal
What is the typical salary for a service manager in Montréal?
Salary for a service manager position in Montréal varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Montréal?
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Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to