Service Manager

Le Circuit Ford Lincoln • Montreal, Quebec

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Service Manager

Job opportunity

Salary according to experience

Starting at $100,000

Job status

Full-time

Location

Le Circuit Ford Lincoln
Montreal, QC, Canada

Workplace

On site

Job Description

Director of the Automotive Service – Ford Lincoln Dealership

Are you a leader in the automotive service industry?

The Circuit Ford Lincoln, a well-known dealership in Montreal since 1971, meets the automotive needs of its customers for new and used vehicles.

Today passionately led by the McLean brothers, who have been working with Ford for over 25 years, Circuit Ford Lincoln is committed to building lasting relationships with its clientele. Over the years, our customers' trust has been strengthened thanks to a dedicated, attentive team recognized for its professionalism, expertise, and human approach.

Our Ford dealership is looking for a dynamic, experienced, and results-oriented Service Manager to lead our service department.

If you are a manager who knows how to motivate a team, develop the customer base, and improve the profitability of a department, this opportunity could be for you.

Your Role

  • Lead and motivate the entire service team.
  • Oversee daily operations to ensure maximum efficiency.
  • Develop productivity, profitability, and results of the department.
  • Monitor key KPIs and implement improvement strategies.
  • Ensure an exceptional customer experience and handle situations requiring management intervention.
  • Coach and develop technical advisors and technicians.
  • Optimize appointment scheduling, workshop capacity, and workflow.
  • Ensure compliance with manufacturer standards, procedures, and requirements.
  • Collaborate with parts, sales, and administration departments.
  • Participate in recruiting, training, and developing team members.

The Profile

  • Relevant experience in managing an automotive service department.
  • Experience in an automotive dealership, ideally in a role such as Service Manager, Assistant Manager, or Senior Technical Advisor.
  • Excellent leadership skills and ability to motivate a team.
  • Solid understanding of operations and profitability of a service department.
  • Results-oriented mindset, customer satisfaction focus, and continuous improvement.
  • Excellent communication and problem-solving skills.
  • Ability to work in a dynamic, high-volume environment.
  • Fluent in French and English.
  • Valid driver’s license.

What We Offer

  • Competitive salary based on experience.
  • Benefits package.
  • Professional and dynamic work environment.
  • Experienced and collaborative team.
  • Opportunities for advancement and professional development.
  • The chance to play a key role in the growth and performance of the service department.

Why Join Us?

You will have the opportunity to take charge of a key department of our dealership, develop a high-performing team, and have a direct impact on our clients’ experience and the company’s results.

Do you have the experience, leadership, and ambition?

We want to meet you.

To perform the following tasks

Department supervision
Hiring and staff management
Implementation of strategies

Candidates desired profile for this job

Experience

1 year as Service Manager

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Le Circuit Ford Lincoln

Le Circuit Ford Lincoln

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