Service Manager
Confidential job posting • Québec, Quebec
Service Manager
Expected salary range
up to $130,000
Job status
Location
Workplace
Job description
As part of a department restructuring, we are seeking an experienced professional to lead our service department. The ideal candidate will be capable of designing and implementing an optimized operational model, while ensuring a smooth transition and continuous performance improvement. This position involves close collaboration with other departments and a strong customer, quality, and safety focus. It is a key role to drive change and ensure service performance in the automotive sector.
Key Responsibilities
- Lead and oversee the service and fixed operations to achieve the planned restructuring and align practices with efficiency, quality, and customer satisfaction objectives.
- Develop and implement an operational roadmap; define priorities, resources, and deadlines; ensure team and stakeholder buy-in.
- Supervise the management of the service's human and material resources (staff planning, training, skills development, performance management).
- Establish operational governance, deploy key indicators (KPIs), and monitoring tools to measure efficiency, delays, and costs.
- Optimize processes related to after-sales service, parts, and workshops; reduce lead times, increase productivity, and control costs.
- Ensure compliance with safety, quality, and regulatory standards and promote a culture of continuous improvement.
- Lead transformation projects (Lean, continuous improvement) and manage organizational changes; analyze gaps and propose corrective actions.
- Collaborate with related departments (sales, parts, workshops, after-sales service) and external partners to ensure a consistent and high-performing customer experience.
- Analyze operational data and communicate clear reports to management, with strategic recommendations.
- Manage the service budget and investments related to the restructuring, ensuring the optimal use of resources.
Desired Profile
- Minimum of 3 years' experience in managing similar services and operations in the automotive sector.
- Solid knowledge of continuous improvement methodologies and change management.
- Experience with ERP systems and analysis tools (dashboards, advanced Excel; experience with analysis and planning software is a plus).
- Proven leadership, team management, communication, and staff engagement skills during periods of change.
- Customer service, quality, and safety orientation; ability to prioritize, make decisions, and meet deadlines.
- Proficiency in French is required; operational English is appreciated depending on the context.
- Ability to work in a restructuring environment and mobilize teams around common objectives.
Benefits and Work Environment
- Stimulating professional environment focused on innovation and continuous improvement.
- Competitive compensation and benefits based on experience and results.
- Opportunities for professional development and growth within an active organization in the automotive sector.
Confidentiality Notice All applications will be handled with strict confidentiality.
To perform the following tasks
Candidates desired profile for this job
Experience
Skills & Competencies
Driver's license
Confidential job posting
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service manager Job in the automotive Sector in Québec
Why This service manager Position in Québec Stands Out
Discover an automotive job opportunity for a service manager in Québec, offered by the employer Confidential job posting in the automotive sector.
Canada Motor Jobs helps you apply easily and find a service manager position that matches your skills, experience, and salary expectations.
This specific service manager role in Québec includes responsibilities defined by Confidential job posting. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service manager job in Québec is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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Your profile is highlighted to employers within the automotive industry, increasing your chances of securing a position similar to the one offered by Confidential job posting.
About the Current Position at Confidential job posting
This service manager role is part of the service department within the automotive sector in Québec.
The employer Confidential job posting is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Québec.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service manager Position in Québec
What is the typical salary for a service manager in Québec?
Salary for a service manager position in Québec varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service manager in Québec?
Complete your profile with your experience, certifications, and salary expectations.
Enable alerts to receive new service manager opportunities in the automotive sector as soon as they are posted.
Do service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service manager may include customer support, technical coordination, internal communication, and other tasks linked to