Service Manager
Confidential job posting • Québec, Quebec
Service Manager
Expected salary range
up to $110,000
Job status
Location
Workplace
Job description
Position in the Metropolitan Region of Quebec.
As part of a confidential recruitment, a leading automobile group is seeking a Service Director to join its facilities in Quebec. You will be responsible for managing the after-sales service and developing an exceptional customer experience, while ensuring operational performance and profitability of the department.
Job Description
- Lead the after-sales service and supervise a team of technicians, reception staff, and coordinators to ensure high-quality services within scheduled timelines.
- Set and monitor operational objectives and key performance indicators (KPIs) such as customer satisfaction, first-time resolution rate, average repair time, and profitability.
- Optimize appointment scheduling, diagnostics, repairs, and billing processes; oversee parts and inventory management; ensure compliance with standards and procedures.
- Collaborate closely with sales and the group’s network to maximize added value services and customer loyalty.
- Guarantee safety, quality, regulatory compliance, and foster team development and engagement.
Profile
- Minimum of 3 years of experience in a service management or operational management role within the automotive industry.
- Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement is a plus.
- Proven leadership, excellent communication skills, customer service orientation, and ability to lead multidisciplinary teams.
- Proficiency in after-sales service management tools (diagnostics, parts, warranty, planning, DMS/CRM) and performance analysis; results-oriented and problem-solver.
- Bilingual in French and English preferred; ability to work in a dynamic environment and prioritize activities.
- Availability for flexible hours and to adapt to operational needs of the network.
Benefits and Conditions
- Competitive remuneration and comprehensive social benefits; professional development programs.
- Professional work environment focused on operational excellence and technological innovation.
- Integration into a growing automotive group, with opportunities for career advancement and internal mobility.
Confidentiality Notice This process is strictly confidential. Only shortlisted candidates will be contacted.
To perform the following tasks
Working conditions
Candidates desired profile for this job
Experience
Training
Skills & Competencies
Qualities
Confidential job posting
Counteroffer
The salary or conditions doesn't fit you but are still interested?
Apply with your own termsYou wish to receive notifications about similar job opportunities?
Use this quick and simple form to subscribe to job alerts.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
Job: service manager in the automotive industry in Québec
Find Your Next service manager Job in Québec
Explore a variety of opportunities in the automotive field with Canada Motor Jobs, your trusted partner for finding a service manager job in Québec.
We offer positions in automotive, tailored to your skills and aspirations. As soon as a service manager offer matching your criteria in Québec becomes available, we will communicate it directly to you.
Take advantage of an opportunity at Confidential job posting. Discover the specifics of the position and apply according to your preferences. Our counter-offer tool allows you to communicate your salary expectations or other requirements for the service manager position in Québec.
Create Your Job Profile for service manager
Simplify your job search by quickly creating your profile for service manager positions in Québec. Forget constant updates to your CV! We alert you when a job offer matching your service manager profile in the automotive sector in Québec meets the employer's criteria, thus facilitating the updating of your profile. Receive only the offers that match your criteria for the service manager position. You also have tools such as the distance to the workplace, desired salary, work schedule, and more! Discover other offers in Québec.
Confidential job posting is Currently Hiring a service manager in Québec
If you aspire to become a service manager in Québec, seize this opportunity with Confidential job posting. At Canada Motor Jobs, we compile various service manager positions within the service automotive in Québec, thus offering a wide range of choices for your career.
Other offers in the automotive industry in Québec
All offers in the automotive industry from the province Quebec.
Reviews from Users on our platforms
"Excellent service, fast and accurate system." - Sylvie Lehoux
"Effective platform for the automotive field, modern look and offers interesting features not found elsewhere. Try it at least once and you'll understand!" - Francis Grenier
"Very effective, several interview requests and found a job quickly" - Robert Primeau
Your privacy is our priority. All personal data is treated with the highest level of security and confidentiality.