Service Director
St-Constant Honda • Saint-Constant, Quebec
Service Director
Expected salary range
Starting at $75,000
+ bonus
Job status
Location
Workplace
Job Description
Want to lead a high-performing team in the automotive sector? This position is for you! We are looking for a Service Manager to join the Saint Constant Honda team. You will be responsible for managing the after-sales service and developing an exceptional customer experience, while ensuring operational performance and profitability of the department. This is a special career opportunity because you will receive initial training and support from a service director within the group.
Job Description
- Lead the after-sales service and supervise a team of technicians, receptionists, and coordinators to ensure high-quality services within the allotted deadlines.
- Define and monitor operational objectives and key performance indicators (KPIs) such as customer satisfaction, first-time resolution rate, average repair time, and profitability.
- Optimize appointment scheduling, diagnostics, repairs, and billing processes; oversee parts and inventory management; ensure compliance with standards and procedures.
- Work closely with sales and network representatives to maximize added-value services and customer loyalty.
- Ensure safety, quality, and regulatory compliance, and foster team development and engagement.
- Ensure adherence to safety standards and company procedures.
- Collaborate with parts, sales, and administrative departments.
- Train and develop employee skills.
- Maintain professional relationships with suppliers and partners.
Candidate Profile
- Minimum of 3 years of experience in a service management role or operational management within the automotive industry.
- Relevant degree (e.g., administration, management, engineering) or equivalent; training in management and continuous improvement is an asset.
- Proven leadership, excellent communication, customer service orientation, and ability to lead multidisciplinary teams.
- Proficiency with after-sales management tools (diagnostics, parts, warranty, scheduling, DMS/CRM) and performance analysis; results-oriented and problem-solving skills.
- Ability to analyze performance indicators and make strategic decisions.
- Excellent communication and problem-solving skills.
- Bilingual French-English preferred; ability to work in a dynamic environment and prioritize activities.
- Availability for flexible hours and to adapt to operational needs of the network.
Desired Skills Leadership and motivational ability Organizational skills and priority management Results orientation Analytical and planning mindset Excellent interpersonal skills
Working Conditions
- Full-time position
- Competitive salary based on experience
- Possibility of performance bonuses
- Employee benefits according to company policy
- Professional work environment focused on operational excellence and technological innovation
- Integration into a growing automotive group with opportunities for advancement and internal mobility
Are you a leader in the automotive field looking for a new challenge? Join our team and contribute to the excellence of our service department.
Confidentiality Notice This process is strictly confidential. Only shortlisted candidates will be contacted.
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service director Job in the automotive Sector in Saint-Constant
Why This service director Position in Saint-Constant Stands Out
Discover an automotive job opportunity for a service director in Saint-Constant, offered by the employer St-Constant Honda in the automotive sector.
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This specific service director role in Saint-Constant includes responsibilities defined by St-Constant Honda. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This service director job in Saint-Constant is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at St-Constant Honda
This service director role is part of the service department within the automotive sector in Saint-Constant.
The employer St-Constant Honda is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Saint-Constant.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the service director Position in Saint-Constant
What is the typical salary for a service director in Saint-Constant?
Salary for a service director position in Saint-Constant varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a service director role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a service director in Saint-Constant?
Complete your profile with your experience, certifications, and salary expectations.
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Do service director responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a service director may include customer support, technical coordination, internal communication, and other tasks linked to