Service Technician – Okanagan
Expected salary range
$87,100
Job status
Location
Workplace
Job Description
About the role
Hybrid · Vancouver, British Columbia · Full time · Posted Today
As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better. This means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.
Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer an employee experience program in Canada that includes:
Benefits
- Collaborative work environment with highly engaged employees
- Market competitive compensation and benefits plan, including LTD & Insurance
- RRSP with a company match
- Annual Employee Appreciation Week
- Paid vacation and personal days
- Employee Assistance Program (EAP) resources supporting mental, physical, family and financial well-being
- Career growth and training programs
- Open communication with Senior Leaders
- Employee referral program
- Recognition programs
- Social activities
- And much more...
About the role
This position is responsible for ensuring that customers' on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing equipment, as well as supporting equipment installation and the sale of maintenance contracts.
About Medline Canada
Medline Canada provides expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada serves the entire continuum of care.
Responsibilities
Maintain a high level of client service
- Respond promptly to service requests
- Follow through on commitments to customers and internal colleagues
- Listen to customer issues
- Communicate client service information with the Sales Representatives and the Service Coordinators
- Complete work orders
- Maintain appropriate tools, supplies and parts within vehicle
Maintain client equipment
- Document equipment issues and completed repairs
- Diagnose equipment issues and arrange for required parts, supplies or tools
- Communicate equipment issues and recommended repairs to the customers
- Adjust, repair or calibrate equipment based on manufacturer's specifications
- Follow through on maintenance contracts
Support new equipment installations
- Provide follow-up support within committed timelines
- Verify equipment is set to manufacturer's specifications
- Sell maintenance contracts
Maintain a safe and respectful environment
- Report incidents, injuries or near misses
- Conduct oneself in accordance with Sinclair's policies
- Participate in ongoing educational programs
Requirements
Qualification and skill requirements
- Dental Equipment Manufacturer certification training is a huge asset
- Certification, Diploma or Degree in mechanical, electrical, small machine repair etc. is an asset
- Minimum of 3 years' experience repairing equipment
- Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing
- Excellent customer service skills
- Aptitude for problem solving
- Able to prioritize and organize work schedule with limited supervision
- Strong verbal and written communication skills
Position-specific requirements
- Daily travel between dentists' offices throughout the territory
- Valid Canadian or equivalent driver's license and a good driving record
- Available to work evening and weekends to support emergency call outs
- Periodically required to travel overnight to provide support to clients
- Able to lift heavy equipment (up to 50 lbs.)
- Manual dexterity to operate hand and small power tools
The anticipated salary range for this position: $58,100.00 - $87,100.00 Annual.
This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.
Continue your search
Dueck Auto Group
Services, troubleshoots, repairs and installs on-site dental equipment, with daily travel between dentists' offices throughout the territory.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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