Service Technician - Okanagan

About the role

As a partner in healthcare, Medline Canada's purpose is to make healthcare run better. This means being committed to the health and well-being of its customers, employees, partners and communities. Medline employs a diverse group of talent focused on growing and making a difference in the lives of Canadians, coast-to-coast.

This position is responsible for ensuring that customers' on-site dental equipment is operating properly. Work mainly focuses on troubleshooting and repairing equipment, as well as supporting equipment installations and the sale of maintenance contracts.

Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada serves the entire continuum of care.

This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.

Responsibilities

• Maintain a high level of client service by responding promptly to service requests, following through on commitments to customers and internal colleagues, listening to customer issues, communicating client service information with Sales Representatives and Service Coordinators, completing work orders, and maintaining appropriate tools, supplies and parts within the vehicle.
• Maintain client equipment by documenting equipment issues and completed repairs, diagnosing equipment issues and arranging for required parts, supplies or tools, communicating equipment issues and recommended repairs to customers, adjusting, repairing or calibrating equipment based on manufacturer's specifications, and following through on maintenance contracts.
• Support new equipment installations by providing follow-up support within committed timelines, verifying equipment is set to manufacturer's specifications, and selling maintenance contracts.
• Maintain a safe and respectful environment by reporting incidents, injuries or near misses, conducting oneself in accordance with Sinclair's policies, and participating in ongoing educational programs.

Requirements

• Dental Equipment Manufacturer certification training is a huge asset.
• Certification, Diploma or Degree in mechanical, electrical, small machine repair, etc. is an asset.
• Minimum of 3 years' experience repairing equipment.
• Experience in mechanical, electrical, electronic, pneumatic, hydraulic and/or plumbing.
• Excellent customer service skills.
• Aptitude for problem solving.
• Able to prioritize and organize work schedule with limited supervision.
• Strong verbal and written communication skills.
• Daily travel between dentists' offices throughout the territory.
• Valid Canadian or equivalent driver's license and a good driving record.
• Available to work evening and weekends to support emergency call outs.
• Periodically required to travel overnight to provide support to clients.
• Able to lift heavy equipment (up to 50 lbs.).
• Manual dexterity to operate hand and small power tools.

Benefits

Compensation is only one part of the Employee Value Proposition that Medline Canada offers its employees. As part of its mission, Medline offers an employee experience program in Canada that includes:

• Collaborative work environment with highly engaged employees.
• Market competitive compensation and benefits plan, including LTD & Insurance.
• RRSP with a company match.
• Annual Employee Appreciation Week.
• Paid vacation and personal days.
• Employee Assistance Program (EAP) resources supporting mental, physical, family and financial well-being.
• Career growth and training programs.
• Open communication with Senior Leaders.
• Employee referral program.
• Recognition programs.
• Social activities.
• And much more.