Truck Account Administrator (Automotive Maintenance Advisor)

About the role

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience.
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos).

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Responsibilities

• Proactively monitors trends in vehicle maintenance for specific accounts and geographic markets.
• Builds and analyzes both standard and ad-hoc reports.
• Analyzes data and makes recommendations to customers and leadership to implement cost-saving initiatives.
• Coordinates with fleet managers, vendors and manufacturers to ascertain the most effective resolution to truck malfunctions.
• As the technical expert, acts as a consultant to fleet managers and service technicians when complex solutions are needed.
• Reviews and issues non-standard purchase orders to ensure that the customer’s best interests are protected.
• Support the technical resource center by assisting customers and vendors as needed.
• Perform all other duties and special projects as assigned.
• Reviewing and improving processes, methods, and tools to increase efficiency, accuracy, and security.

Requirements

• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).
• Strong verbal and written communication skills.
• Strong research and presentation skills.
• Strong interpersonal and customer service skills.
• Ability to summarize and express information and ideas in a clear and organized manner.
• Ability to interact and work with employees at all levels in the organization including business units and executive management.
• Ability to explain complex concepts to non-specialists.
• Responds to non-standard requests; investigates with assistance from others as needed.
• Gathers, clarifies, and applies information to provide timely and effective responses to the needs of both internal and external customers.
• Takes personal responsibility for customer satisfaction and loyalty.
• Works independently or with others within own area or department to achieve team goals.
• Identifies and removes barriers to effective teamwork.
• Offers support to other team members; follows through on commitments.
• Applies emotional intelligence in responses and reactions.
• Demonstrates consistency between words and actions.
• Listens openly and carefully to others’ ideas and suggestions; respects opposing points of view.
• Consistently earns trust, loyalty and respect of others.

Education and/or Training:

• High School Diploma or equivalent, a degree in Business Administration or relevant field preferred.
• ASE or other industry certification preferred.
• Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.).

Relevant Work Experience:

• 5-10 years’ experience in the automotive or transportation industry, with advanced technical knowledge.
• Understanding of automotive repair industry processes.
• Knowledge of Holman Fleet & Mobility’s programs preferred.

Benefits

At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $55,270.00 - $78,760.00 USD annually for full time employees. The annual compensation range is comprised of base pay earnings.