Claims Agent - Technical Advisor

Garantie Kilométrage Plus Inc. • Montréal, Quebec

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Claims Agent - Technical Advisor

Job opportunity

Salary according to experience

up to $80,000

Job status

Permanent

Location

Garantie Kilométrage Plus Inc.
Montréal QC, Canada

Workplace

On site

Job description

At Garantie Kilométrage Plus Inc., we are seeking a Claims Agent - Technical Advisor to join our dynamic team. In this role, you will be at the core of our commitment to providing exceptional customer service. You will be responsible for managing claims, ensuring swift and efficient handling of customer requests while maintaining our reputation for reliability.

Your responsibilities will include:

  • Assessing and processing customer claims according to established policies, thereby ensuring quality service.
  • Communicating effectively with English-speaking clients, providing them with technical advice on extended mechanical warranties.
  • Collaborating with internal teams to resolve issues and improve claims-related processes.
  • Keeping claims records and tracking systems up to date, ensuring complete transparency and traceability.
  • Building trusting relationships with clients by answering their questions and offering proactive support.

To succeed in this role, you must possess the following qualifications:

  • Minimum of 1 year of experience in a similar position or in customer service, preferably within the automotive industry.
  • Excellent communication skills, both oral and written, in French and English, to effectively interact with our diverse clientele.
  • Ability to work independently while being a key team member.
  • Strong organizational skills and the capacity to manage multiple tasks simultaneously in a dynamic environment.

By joining Garantie Kilométrage Plus, you become part of a company that values teamwork, innovation, and personal development. We offer a stimulating work environment, competitive benefits, and opportunities for professional growth in an exciting sector.

If you are passionate about customer service and eager to make a difference in the automotive world, we would love to meet you.

To perform the following tasks

Answer phone requests
Clerical tasks
Data entry
Open and close work orders
Prepare repair and service estimates
Submit all manufacturer's warranty claims
Warranty claim

Working conditions

Competitive compensation
Day off paid
Dental insurance plan
Disability insurance
Free parking
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Travel insurance
Vision insurance plan
Work and life balance

Candidates desired profile for this job

Experience

1 year as Claims Agent - Technical Advisor
Or 1 year as Service Advisor
Or 1 year as Mechanic / Technician

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Softwares

Computer skills
Microsoft Office - Excel
Microsoft Office - Outlook
Microsoft Office - Word

Qualities

Analytical mind
Organized
Self-Motivated

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Claims Agent - Technical Advisor
Garantie Kilométrage Plus Inc.

Garantie Kilométrage Plus Inc.

Business profile

Why work with us

At Garantie KM Plus, we put our employees at the heart of our success. Working with us means choosing a stimulating environment where innovation and customer service are valued, while allowing you to develop your skills and career in a growing sector. Here’s what we offer:

A dynamic and collaborative environment: You will join a motivated and passionate team, where collaboration and support are essential. We believe in the power of teamwork to achieve our common goals.

Competitive benefits: In addition to a competitive salary with performance-based bonuses, we offer collective insurance and social benefits to give you peace of mind.

Three weeks of vacation upon hiring: We understand the importance of work-life balance. That’s why we offer you three weeks of vacation right from the start, in addition to a personal day off.

Opportunities for professional development: We encourage the growth of our employees. Within our expanding company, you will have access to advancement opportunities and training to refine your skills.

An exciting and constantly evolving sector: By working with us, you will be immersed in the world of automotive and motorsports, a sector where each day brings its share of challenges and new developments.

If you are looking to contribute to a rewarding project and make a difference for clients and partners across Canada, Garantie KM Plus is the ideal place to develop your career.

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