Customer Service Representative
Service
up to $50,000
Job schedule
40h -
We are looking for a dynamic and motivated Customer Service Representative to join our team. The ideal candidate will have significant experience in the automotive industry, as well as a basic knowledge of mechanics.
Key Responsibilities:
- Provide exceptional customer service by responding to customer requests in a professional and efficient manner.
- Manage customer complaints and provide tailored solutions to ensure their satisfaction.
- Work closely with sales and workshop teams to ensure appropriate follow-up on customer needs.
- Understand the products and services offered while being able to explain the technical aspects related to vehicles.
- Participate in ongoing training to keep knowledge updated on trends and innovations in the automotive sector.
Required Qualifications:
- Minimum of 3 years of experience in a similar position within the automotive industry.
- Basic knowledge of mechanics, enabling the communication of technical information to customers.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team, with a good sense of organization.
- Proficiency in French; knowledge of English is a valuable asset.
We offer a stimulating work environment, a cohesive team, and opportunities for professional development within a recognized company in the sector. Join us to contribute to the excellence of our customer service and be part of an exciting adventure in the automotive field.
- Answer phone requests
- Customer follow-up
- Customer reception
- Customer service
- Making appointments
- Proceed with insurance claims
- Competitive compensation
- Continual training
- Dental insurance plan
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- No layoffs during off-peak periods
- Paid training
- Public transportation nearby
- Vision insurance plan
Desired profile
3 years as Customer Service Representative
- Empathetic
- Organized
- Positive
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Job: customer service representative in the automotive industry in Saint-Jérôme
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