Service Advisor
Service
Apply with your own terms
Job schedule
40h -
Join an elite team within the Taddeo Auto Group, proud owner of the prestigious Volvo Laval, Volvo West Island, and Polestar Montreal dealerships. We are much more than just an employer: we offer an inclusive work environment where innovation and excellence are celebrated every day.
Under the responsibility of the Service Director, the technical advisor is responsible for welcoming customers and gathering the necessary information to identify the repair and maintenance needs of customers' vehicles, selling maintenance services, and organizing the schedule for the execution of work while ensuring quality customer service.
- Welcome customers, obtain information about their vehicle, and update the customer's contact details
- Take a test drive with the customer if necessary
- Check the warranty before the work begins
- Advise customers on maintenance and inform them about promotions
- Document the issues and prepare a detailed quote, explaining the work and costs
- Organize transportation for customers if needed
- Inform the workshop of the work to be done and check on its progress
- Communicate any changes in the quote or timeline to the customer
- Obtain authorization for additional work
- Inform the customer when the vehicle is ready
- Ensure that cars are parked and keys are stored securely
- Close out the repair order once the work is completed
- Respond to appointment requests and ongoing work inquiries
- Sell maintenance services and ensure that documents are up to date
- Participate in quality control and address customer complaints
- Perform any other tasks requested by the supervisor
- A retirement plan for employees
- Competitive compensation
- Continual training
- Dental insurance plan
- Employees discounts
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Public transportation nearby
- Sick day off paid
- Travel insurance
- Work and life balance
Desired profile
Requirements:
- High school diploma (DES) accompanied by at least 5 years of experience in a similar position
OR
- Certificate – Technical Advisor and a minimum of 3 years of experience in an equivalent role
OR
- Vocational diploma (DEP) in Technical Advice in Vehicle Maintenance and Repair with at least 1 year of relevant experience
Desired Skills:
- Passion for providing exceptional customer service
- Ability to be responsible, organized, and manage multiple tasks simultaneously
- Excellent communication skills and teamwork
- Attention to detail and problem-solving skills
- Proactivity, good judgment, and independence
- Effective priority management, flexibility, and adaptability
- Professionalism and representation in alignment with the employer's image
- Knowledge of automotive technology
- High school diploma (DES) and a minimum of 5 years of experience in a similar role OR
- Certification – Technical Advisor and a minimum of 3 years of experience in a similar role OR
- Professional diploma (DEP) in Technical Advising in Vehicle Maintenance and Repair and at least 1 year of relevant experience
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English is an asset
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French
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English is an asset
-
French
- Organized
- Responsible
- Team spirit
- Passenger Car Driver's License
Volvo Laval
Laval, QC
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Job: service advisor in the automotive industry in Laval
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