At Desjardins Ford Saint-Laurent, we are committed to providing our customers with exceptional service and expert advice. We are currently seeking a dedicated and enthusiastic Service Advisor to join our dynamic team. As the first point of contact for our clients, you will play a crucial role in ensuring customer satisfaction and fostering long-lasting relationships.

In this role, your key responsibilities will include:

• Welcoming customers and assessing their service needs with a friendly and professional demeanor
• Conducting thorough consultations to understand customer concerns and recommending appropriate services
• Developing and maintaining strong relationships with customers by providing transparent communication and updates throughout the service process
• Coordinating with technicians to ensure timely and accurate completion of services
• Preparing accurate service estimates and discussing any additional recommendations with customers
• Handling customer inquiries and resolving any issues promptly and professionally
• Maintaining accurate records of customer interactions and services performed

To excel in this position, you should possess the following qualifications:

• Minimum of 3 years of experience as a Service Advisor in the automotive industry
• Strong knowledge of automotive systems and service operations
• Excellent communication and interpersonal skills, with a customer-oriented mindset
• Ability to multitask and thrive in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency in using dealership management systems and Microsoft Office Suite

At Desjardins Ford Saint-Laurent, we prioritize the well-being of our team members. We offer competitive compensation, opportunities for continual professional development, and an inclusive work environment. Our dealership is closed on weekends, allowing for a healthy work-life balance. Additional benefits include comprehensive medical and paramedical insurance, disability coverage, life insurance, and paid sick days. With free parking and public transportation nearby, we strive to make your commute as convenient as possible.

Join us at Desjardins Ford Saint-Laurent and become a part of a winning team that values innovation, performance, and customer satisfaction. We look forward to welcoming a new Service Advisor to our family.