Service Advisor
Service
up to $90,000
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.
Answer phone calls, emails, and drive ins to address any customer concern with the highest level of response and attention Return missed phone calls, email in no less than 5 minutes Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention Accurately record issues and data into Dealer Management System. Attention to detail critical Conduct Transactions w/ system; walk customers through correction and provide summary Communicate estimated completion time, regular updates and follow through on each customer vehicle Coordinate the detail of every vehicle prior to delivery
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment Understanding of basic automotive techniques related to repair and servicing of automobiles Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public Bilingual, French and English (French as mother tongue or equivalent proficiency); use of English is required for communications with internal and external partners, understanding and analysis of documents, and use of multiple platforms, interfaces and software Dealer Management System(s), Outlook, and MS Office Must maintain a valid Class 5, G or G2 driver’s license for Canada
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact accommodationrequest@tesla.com for additional information or to request accommodations.
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- Answer phone requests
- Customer follow-up
- Customer service
- Follow up on repair and services
- Making appointments
- Open and close work orders
- Prepare repair and service estimates
- Service and products sales
- Bonus for employee referrals
- Competitive compensation
- Continual training
- Dental insurance plan
- Disability insurance
- Free parking
- Insurance of medical and paramedical expenses
- Life insurance plan
- Medical insurance
- Public transportation nearby
- Recognition program
- Sick day off paid
- Travel insurance
- Vision insurance plan
Desired profile
1 year as Service Advisor
Tesla - Québec
Québec, QC
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Job: service advisor in the automotive industry in Québec
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