Service Advisor
Service
up to $80,000
Do you want to join a dynamic team passionate about the automotive world? Ford St-Basile is looking for a Technical Advisor to strengthen our team and provide exceptional service to our customers.
As a Technical Advisor, you will be the essential link between our customers and our technicians. Your main responsibilities will include:
- Welcoming customers courteously and professionally while guiding them throughout the service process.
- Assessing customers' needs for repairs and maintenance, while providing accurate and tailored recommendations.
- Managing service appointments and optimizing the technicians' schedules to ensure smooth operations.
- Maintaining transparent communication with customers regarding the work performed, associated costs, and delivery timelines.
- Following up with customers after the service to ensure their satisfaction.
To succeed in this role, you must possess the following qualifications:
- Previous experience in a similar role in the automotive sector or in customer service.
- Excellent communication, active listening, and problem-solving skills.
- Knowledge of Ford products and automotive services is an asset.
- Ability to work independently while being part of a collaborative team.
At Ford St-Basile, we firmly believe in the value of our employees and their well-being. We offer a welcoming work environment, along with benefits that make a difference, including:
- Competitive compensation and flexible hours.
- Opportunities for ongoing training to develop your skills.
- Insurance that includes disability, life, and medication coverage.
- Sick leave and provided uniforms.
- A harmonious integration between your work and personal life.
If you recognize yourself in this profile and wish to put your skills to work for a prestigious brand, join us and take part in our wonderful automotive adventure!
- Answer phone requests
- Customer follow-up
- Customer reception
- Customer service
- Follow up on repair and services
- Making appointments
- Open and close work orders
- Payment manipulation during transactions
- Prepare repair and service estimates
- Proceed with insurance claims
- Service and products sales
- Competitive compensation
- Continual training
- Disability insurance
- Employees discounts
- Flexible hours
- Free parking
- Life insurance plan
- Medical insurance
- Performance bonus
- Sick day off paid
- Uniform provided
- Work and life balance
Desired profile
no experience required as Service Advisor
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English is an asset
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French
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English is an asset
-
French
- CDK Global
- Computer skills
- Microsoft Office - Word
- Interpersonal skills
- Organized
- Responsible
- Passenger Car Driver's License
Ford St-Basile
Saint-Basile-le-Grand, QC
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Job: service advisor in the automotive industry in Saint-Basile-le-Grand
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Ford St-Basile is Currently Hiring a service advisor in Saint-Basile-le-Grand
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