Ford St-Basile
Ford St-Basile

Service Advisor

Salary

up to $80,000

Job status
Permanent
Location
Ford St-Basile
Saint-Basile-le-Grand, QC
Workplace
On site
Job description

Do you want to join a dynamic team passionate about the automotive world? Ford St-Basile is looking for a Technical Advisor to strengthen our team and provide exceptional service to our customers.

As a Technical Advisor, you will be the essential link between our customers and our technicians. Your main responsibilities will include:

  • Welcoming customers courteously and professionally while guiding them throughout the service process.
  • Assessing customers' needs for repairs and maintenance, while providing accurate and tailored recommendations.
  • Managing service appointments and optimizing the technicians' schedules to ensure smooth operations.
  • Maintaining transparent communication with customers regarding the work performed, associated costs, and delivery timelines.
  • Following up with customers after the service to ensure their satisfaction.

To succeed in this role, you must possess the following qualifications:

  • Previous experience in a similar role in the automotive sector or in customer service.
  • Excellent communication, active listening, and problem-solving skills.
  • Knowledge of Ford products and automotive services is an asset.
  • Ability to work independently while being part of a collaborative team.

At Ford St-Basile, we firmly believe in the value of our employees and their well-being. We offer a welcoming work environment, along with benefits that make a difference, including:

  • Competitive compensation and flexible hours.
  • Opportunities for ongoing training to develop your skills.
  • Insurance that includes disability, life, and medication coverage.
  • Sick leave and provided uniforms.
  • A harmonious integration between your work and personal life.

If you recognize yourself in this profile and wish to put your skills to work for a prestigious brand, join us and take part in our wonderful automotive adventure!

To perform the following tasks
  • Answer phone requests
  • Customer follow-up
  • Customer reception
  • Customer service
  • Follow up on repair and services
  • Making appointments
  • Open and close work orders
  • Payment manipulation during transactions
  • Prepare repair and service estimates
  • Proceed with insurance claims
  • Service and products sales
Working conditions
  • Competitive compensation
  • Continual training
  • Disability insurance
  • Employees discounts
  • Flexible hours
  • Free parking
  • Life insurance plan
  • Medical insurance
  • Performance bonus
  • Sick day off paid
  • Uniform provided
  • Work and life balance
Find out if your resume match and apply on this job

Desired profile

Experience

no experience required as Service Advisor

Spoken languages
  • English is an asset
  • French
Written languages
  • English is an asset
  • French
Softwares
  • CDK Global
  • Computer skills
  • Microsoft Office - Word
Qualities
  • Interpersonal skills
  • Organized
  • Responsible
Driver's license
  • Passenger Car Driver's License
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Ford St-Basile

Ford St-Basile

Saint-Basile-le-Grand, QC

Business profile

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