Remote employment in the United States or Canada; bilingual in French required

ALLDATA is the industry's leading provider of unedited OEM automotive repair and collision information. Founded in 1986, the company is based in Elk Grove, California, and has over 115,000 subscribers worldwide who rely on us to access accurate OEM information and procedures necessary for safe and precise repairs. More than 400,000 technicians trust ALLDATA's advanced software solutions for faster diagnostics, updated OEM information covering 95% of vehicles on the road today, and streamlined shop management. Supported by our parent company, AutoZone, we are an employer of choice for those passionate about working with an industry leader in automotive software.

Job Summary:

An automotive diagnostic consultant is responsible for guiding ALLDATA customers through automotive diagnostic and repair procedures via phone or web communications. Details of diagnostic and repair cases can then be recorded in the Experience-Based Repair Solutions (EBRS) database. Automotive diagnostic consultants must build positive and lasting relationships with ALLDATA customers to ensure trust and foster ongoing customer loyalty.

Job Responsibilities — Other duties may be assigned:

• Verbally guide and assist ALLDATA Tech-Assist customers and prospects in vehicle diagnostics and repairs by providing expert automotive advice based on personal experience, collaboration, and research.

• Contact customers to confirm that the advice or solution provided has resolved the issue.

• Use administrative tools to enter repair information into the system for future publication in the EBRS database.

• Contribute suggested repairs to the ALLDATA community and monitor forum member posts to verify their accuracy and compliance with forum guidelines.

• General responsibilities: email communications, participation in meetings, committees, and other assigned tasks. Assist other individuals, groups, or departments as needed to support internal and external customers and company objectives. Participate in software testing and any other projects or special assignments as required.

Job Requirements:

• High school diploma or equivalent.

• General training in automotive and/or diesel technology.

• Minimum of 10 years of professional experience in automotive diagnostics and repairs.

• In-depth knowledge and experience with automotive diagnostic methodologies and functional strategies of systems.

Preferred but not required:

• Associate degree or equivalent in automotive and/or diesel technology.

• ASE L1 Certification.

• Experience as a shop owner/manager.

• ASE C1 Certified Automotive Service Consultant.

• Experience and training in manufacturer-specific diagnostics and repairs for European vehicles.

• Experience in diagnosing and repairing light/medium diesel vehicles; ASE A9 and L2 Certifications.

Bilingual in French and English.