Appointment Coordinator

Chassé Toyota • Montréal, Quebec

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Appointment Coordinator

Job opportunity

Expected salary range

up to $45,000

Job status

Full-time

Location

Chassé Toyota
Montréal, QC, Canada

Workplace

On site

Job Description

At Chassé Toyota, located in the heart of Plateau-Mont-Royal in Montreal, we are committed to providing exceptional customer service and a seamless experience at every step. To strengthen our team, we are looking for a Scheduling Coordinator passionate about service and operational efficiency. If you enjoy organizing, communicating, and ensuring frictionless service, this position is for you.

Responsibilities

  • Schedule and coordinate the service appointments for after-sales and sales, optimizing schedules and prioritizing tasks.
  • Greet customers upon arrival, direct them to the appropriate service, and prepare necessary files; follow up on appointments and reminders.
  • Maintain accurate and up-to-date calendars for advisors, technicians, and administrative teams; communicate changes in real-time.
  • Collaborate with the financing and parts departments to deliver a smooth and frictionless customer experience.
  • Use CRM/ERP systems and computer tools to document appointments, customer preferences, and service history; generate simple reports.
  • Monitor performance indicators (appointment rate, cancellations, delays) and suggest operational improvements.

Profile sought

  • Minimum 1 year of experience in a similar role, preferably in automotive or customer service.
  • Excellent organizational skills and ability to manage multiple tasks simultaneously in a dynamic environment.
  • Customer service orientation and excellent communication in French; English is a plus.
  • Proficiency with office tools (MS Office) and appointment management/CRM systems; quick learning ability.
  • Integrity, team spirit, and solution-oriented mindset; ability to work discretely and professionally.

Advantages and conditions

  • Competitive salary
  • Dental insurance
  • Employee discounts
  • Flexible hours
  • Medical and paramedical expense insurance
  • Life insurance
  • Medication insurance
  • Nearby public transportation
  • Travel insurance
  • Vision care insurance

Why join us Joining Chassé Toyota means becoming part of a dynamic team passionate about service excellence and customer satisfaction. With a history dating back to 1926 and located in a vibrant neighborhood, the company offers a collaborative work environment with services dedicated to customer comfort, such as valets and a shuttle to Mont-Royal metro station. If you wish to contribute to a remarkable customer experience and grow within the automotive sector, we would love to meet you.

To perform the following tasks

Answer phone requests
Capacity to analyze and execute mandates
Clerical tasks
Customer follow-up
Customer service
Data entry
Follow-up of web requests
Making appointments
Telephone / email solicitation

Working conditions or benefits

Competitive compensation
Continual training
Dental insurance plan
Disability insurance
Employees discounts
Guarantee income during the training period
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
No layoffs during off-peak periods
Paid training
Performance bonus
Possibility of schedule adapted to shared custody of children
Public transportation nearby
Travel insurance
Vision insurance plan
Work and life balance

Candidates desired profile for this job

Experience

1 year as Appointment Coordinator

Languages

Spoken languages

English
French

Written languages

English
French

Skills & Competencies

Softwares

Computer skills
Microsoft Office - Excel
Microsoft Office - Word
Reynold's Reynolds

Qualities

Dynamic
Persevering
Self-Motivated

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Chassé Toyota

Chassé Toyota

Business profile

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