Appointment Coordinator

Genesis Saint-Laurent • Montreal, Quebec

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Appointment Coordinator

Job opportunity

Salary according to experience

Starting at $20 / h

Job status

Full-time

Location

Genesis Saint-Laurent
Montreal, QC, Canada

Workplace

On site

Job Description

Genesis Saint-Laurent, located in Saint-Laurent in the heart of Montreal, is strengthening its team with a Service Appointment Coordinator. You will work in a welcoming environment that prioritizes customer service and operational efficiency, and you will contribute to providing a smooth and professional experience at every stage of the customer journey.

Your responsibilities

  • Respond to service clients and ensure clear and courteous exchanges by phone and in person.
  • Book, schedule, and coordinate service appointments, interviews, and after-sales services, ensuring the optimization of operational flow.
  • Follow up on appointments and send reminders, while managing modifications and cancellations diplomatically.
  • Perform daily administrative tasks and data entry in the CRM and internal schedules.
  • Welcome clients and direct them to the appropriate services with professionalism, maintaining exemplary presentation and communication.
  • Work closely with advisors, technicians, and other teams to ensure a consistent and seamless customer experience.

Required qualifications

  • Minimum of 1 year of experience in a similar role (reception, coordination, customer service); experience in the automotive sector is an asset.
  • Excellent command of French, both spoken and written; English is an asset.
  • Good computer skills (Microsoft 365 suite, CRM, and appointment scheduling software).
  • Excellent organizational skills, analytical mindset, and ability to handle multiple requests simultaneously.
  • Customer service orientation, patience, discretion, and ability to work in a team in a dynamic environment.
  • Availability to ensure schedules compatible with the needs of the service and team.

What we offer

  • Cafeteria
  • Competitive salary
  • Disability insurance
  • Medical and paramedical expense insurance
  • Life insurance
  • Drug insurance
  • Public transportation nearby

If you are motivated by excellent customer service and an efficient organization, you could be the ideal candidate to join Genesis Saint-Laurent and contribute to a refined and seamless customer experience.

To perform the following tasks

Answer phone requests
Making appointments

Working conditions or benefits

Cafeteria
Competitive compensation
Continual training
Day off paid
Disability insurance
Insurance of medical and paramedical expenses
Life insurance plan
Medical insurance
Public transportation nearby
Travel insurance
Work and life balance

Candidates desired profile for this job

Experience

1 year as Appointment Coordinator

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Genesis Saint-Laurent

Genesis Saint-Laurent

Business profile

Why work with us

Here is a text on why someone should work with us:


Why Work With Us

Choosing the right workplace is essential for personal and professional growth. Here are a few compelling reasons to join our team:

  1. Dynamic Work Environment: We foster a vibrant and collaborative atmosphere where creativity and innovation thrive. You will be surrounded by passionate individuals who are eager to share ideas and support one another.

  2. Opportunities for Growth: We believe in investing in our employees. You will have access to training programs, workshops, and leadership development initiatives that will help you advance in your career.

  3. Strong Company Values: Our organization is built on a foundation of integrity, respect, and teamwork. We prioritize building a diverse and inclusive workplace where everyone feels valued and appreciated.

  4. Flexible Work Arrangements: Understanding the importance of work-life balance, we offer flexible working hours and remote work options, allowing you to manage both your professional and personal commitments effectively.

  5. Competitive Compensation and Benefits: We provide attractive salary packages along with comprehensive benefits, including health coverage, retirement plans, and wellness programs to support your overall well-being.

  6. Impactful Work: Join us in making a difference. Our projects focus on creating positive change in the community, and you will have the chance to contribute to meaningful initiatives that align with your values.

By working with us, you can expect a fulfilling career filled with opportunities, support, and a strong sense of purpose. We look forward to welcoming you to our team!


Feel free to adjust any parts to better match your company's values or culture!

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