Assistant Service Manager
BMW Montréal Centre • Montréal, Quebec
Assistant Service Manager
Expected salary range
up to $115,000
Job status
Location
Workplace
Schedule
Job schedule
Job Description
Job Title: Customer Experience Director / Deputy Service Manager
BMW Montréal Centre, an authorized BMW dealer recognized for its operational excellence and top-tier customer service, with over 52 years of history and a team of more than 120 professionals, located in downtown Montreal, is seeking a passionate and results-oriented Deputy Service Manager to oversee the after-sales service and contribute to the outstanding experience that has built our reputation.
Key Responsibilities
- Ensure the profitability and efficiency of the workshop by optimizing workflows, costs, and productivity.
- Supervise appointment coordinators and ensure proactive management of workload and priorities.
- Provide support and guidance to technical advisors to guarantee clear recommendations that meet BMW standards and customer satisfaction.
- Create and maintain harmonious relationships with customers to foster loyalty and deliver a high-level customer experience.
- Handle administrative tasks related to service (reports, KPI tracking, scheduling, parts and service management, billing).
- Collaborate closely with other departments (Sales, Finance, Parts) to optimize processes and maximize overall performance.
- Participate in the development and monitoring of departmental budgets and KPI objectives.
- Promote continuous improvement, best practices, and adherence to quality and safety standards.
- Contribute to a positive team culture focused on customer service and talent development.
Profile
- Minimum of 3 years of experience in a similar position, ideally in the automotive industry or after-sales service.
- Solid team management and supervision experience, with the ability to motivate, develop talent, and achieve objectives.
- Strong customer service orientation and excellent problem-solving skills.
- Good knowledge of after-sales processes and management tools (work plans, CRM, inventory, and billing systems).
- Excellent organizational, communication, and analytical skills.
- Fluency in French; functional English is a plus.
- Relevant degree in operations management, mechanics, or equivalent is preferred.
- Availability for schedules aligned with service needs; the structure operates with a regular workweek and is closed on weekends.
What We Offer
- Cafeteria
- Vehicle purchase program
- Competitive salary
- Continuous training
- Paid day off
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discounts
- Free parking
- Medical and paramedical expense insurance
- Life insurance
- Drug insurance
- Nearby public transportation
- Sick leave
- Travel insurance
- Vision care insurance
- Work-life balance initiatives
Why Join Us With a rich history and a strong presence in the automotive sector, BMW Montréal Centre is recognized as a major player in the industry. You will be part of a passionate, dynamic team dedicated to excellence, serving a premium brand and a loyal client portfolio. Joining our dealership means contributing to unforgettable experiences and actively participating in the growth of a leading reference.
Interested in this challenge and ready to contribute to excellence at BMW Montréal Centre? Join a committed team and become part of a legacy of expertise and excellence.
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assistant service manager Job in the automotive Sector in Montréal
Why This assistant service manager Position in Montréal Stands Out
Discover an automotive job opportunity for a assistant service manager in Montréal, offered by the employer BMW Montréal Centre in the automotive sector.
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This specific assistant service manager role in Montréal includes responsibilities defined by BMW Montréal Centre. With our counter-offer tool, you can indicate your desired salary, availability, and any employment conditions that matter to you.
This assistant service manager job in Montréal is ideal for candidates looking for a stable, well-paid automotive position within the automotive sector.
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About the Current Position at BMW Montréal Centre
This assistant service manager role is part of the service department within the automotive sector in Montréal.
The employer BMW Montréal Centre is looking for someone with relevant skills and experience in automotive who wants to grow in a dynamic work environment.
If this position does not fully match your criteria, you can explore additional automotive job opportunities in the automotive sector in Montréal.
You may also browse similar automotive jobs across the province of Quebec.
Frequently Asked Questions About the assistant service manager Position in Montréal
What is the typical salary for a assistant service manager in Montréal?
Salary for a assistant service manager position in Montréal varies based on experience, employer type, and the automotive sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a assistant service manager role?
Employers generally look for:
- strong knowledge of the automotive industry
- communication and customer-service abilities
- autonomy, organization, and professionalism
- experience related to the service department
How can I increase my chances of getting hired as a assistant service manager in Montréal?
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Do assistant service manager responsibilities vary depending on the employer?
Yes. Depending on the company and the service department, the responsibilities of a assistant service manager may include customer support, technical coordination, internal communication, and other tasks linked to