Automotive Consumer Affairs Specialist – Tier 3

About the role

Join a world-class team in Chatham, ON, as an Automotive Consumer Affairs Specialist! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and tech-based solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a Fortune 500 company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then an Automotive Consumer Affairs Specialist - Tier 3 position at Concentrix is the right place for you!

As an Automotive Consumer Affairs Specialist - Tier 3, you’ll join an organically diverse team from around the globe where all members contribute to and support each other’s success and wellbeing, proudly united as “game-changers.” Together, we serve as the intelligent transformation partner for the world’s best-known brands, delivering exceptional customer experiences with tech-powered innovation.

Responsibilities

As an Automotive Consumer Affairs Specialist, you will:

• Serve as the primary point of contact for complex and escalated customer concerns, ensuring timely, professional, and resolution-focused case management.
• Communicate effectively with a broad range of stakeholders, including Attorney General offices, legal representatives, retailers, consumers, Regional Managers, Regional Warranty Consumer Affairs Managers, regulatory agencies, and internal business partners.
• Evaluate customer claims for Lemon Law and warranty-related eligibility by reviewing repair histories, supporting documentation, applicable laws, and company policies.
• Lead complex case investigations by gathering facts, analyzing root causes, and collaborating with internal and external partners to drive resolution.
• Manage Attorney General complaints, Better Business Bureau (BBB) complaints, regulatory inquiries, and other high-visibility customer concerns.
• Partner closely with retailers, Regional Managers, Regional Warranty Consumer Affairs Managers, and field personnel to investigate issues and ensure timely case progression.
• Facilitate communication between customers, retailers, field teams, and internal stakeholders to support efficient case resolution and positive customer outcomes.
• Ensure all case documentation is accurate, complete, and maintained in accordance with company policies, procedures, and regulatory requirements.
• Monitor response timelines, service level agreements (SLAs), and regulatory deadlines to ensure compliance and timely case closure.
• Prepare clear, professional written communications for customers, legal representatives, regulatory agencies, and internal leadership.
• Exercise sound judgment, professionalism, and discretion when handling sensitive customer, legal, and regulatory matters.

Requirements

Your skills, integrity, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Automotive Consumer Affairs Specialist role include:

• Associate or Bachelor's degree preferred, or equivalent combination of education and relevant work experience.
• Minimum of 1-2 years of experience in customer relations, case management or a related field.
• Proven ability to manage complex, sensitive, and escalated customer cases with minimal supervision.
• Exceptional written and verbal communication skills with the ability to effectively communicate across all levels of the organization.
• Strong critical thinking, analytical, problem-solving, and decision-making skills.
• Excellent organizational and time management skills with the ability to effectively manage multiple priorities and deadlines.
• Strong attention to detail and commitment to maintaining accurate and thorough case documentation.
• Advanced proficiency in Microsoft Office applications and case management systems.
• Demonstrated ability to interpret policies, procedures, and regulatory requirements while applying sound business judgment.
• Ability to work independently in a fast-paced environment while consistently meeting quality, productivity, and compliance expectations.
• Commitment to delivering an exceptional customer experience while balancing customer advocacy and business objectives.
• Must be available to work assigned business hours without exceptions or restrictions. ( Mon-Fri 9am-8pm EST)
• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
• Only qualified applicants who are legally authorized to work in Canada will be considered.

Benefits

Career growth and personal development

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and ongoing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you’ve always envisioned.

What’s in it for you

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our clients. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $23/hour (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Paid training
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

Job availability

We accept applications for this position on an ongoing basis. It is currently for an existing, immediate vacancy; however, we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Reasonable accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

For further information on available work provinces and Equal Employment Opportunity as an applicant, please click HERE