Automotive Customer Service Representative (Remote)

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer service representative! We’re looking for passionate and bold people who want to deliver exceptional customer experiences and innovative solutions for one of the world’s most famous brands. If you’re ready to grow within a Fortune 500 company recognized for its inclusive, award-winning culture, your new career starts here. (Veterans are encouraged to apply.)

Looking for a career change to a remote role at a forward-thinking global organization that puts people first, cultivates inclusion, and fosters a genuine sense of belonging? Would you like to join a Fortune 500 company that receives annual recognition such as “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth”? Then the remote automotive customer service representative role at Concentrix is for you!

As a remote automotive customer service representative, you’ll join a naturally diverse and international team where everyone contributes to each other’s success and well-being, united by the pride of being game-changers. Together, we act as an intelligent transformation partner for the world’s most famous brands, delivering exceptional customer experiences through leading-edge technological innovations.

This is an excellent remote opportunity that will let you completely rethink your career path while building lasting friendships. We’ll provide all the training, technology tools, and ongoing support you need to succeed. What’s more, there is real potential for career growth (and personal development) at Concentrix. In fact, approximately 80% of our managers and leaders were promoted internally! That’s why we offer various free learning and leadership development programs designed to help you build the career you’ve always dreamed of.

Responsibilities

As a remote automotive customer service representative, you will:

• Provide customer support (inbound calls) by following a call-handling guide.
• Help customers resolve simple technical issues.
• Track, document, and research information in databases.
• Offer additional products and/or services.
• Deliver a quality customer experience… with a smile.

Requirements

Your skills, integrity, and genuine empathy will be key to adding value and succeeding in every customer interaction. Other qualifications required for this remote automotive customer service representative role:

• More than one year of customer service experience.
• Full availability.
• High school diploma (or equivalent/GED).
• A quiet, distraction-free work environment at home.
• Ability to multitask in a fast-paced environment.
• Willingness to learn how to use new technologies.
• Strong computer navigation skills and computer (PC) knowledge.
• A desktop or laptop computer to complete computer and Internet connection tests; a work computer may be provided depending on the position, but this is not guaranteed (this will be discussed with the recruiter).
• High-speed Internet connection (no wireless/hotspot or satellite connection) and a smartphone.

Benefits

One of our company’s core values is: “We support our people.” That’s why we invest heavily in our game-changers, infrastructure, and capabilities to ensure the long-term success of our teams and clients. We’ll also invest in YOU to support your career growth and personal development. In this role, you will also receive:

• The base salary range for this position is between $17.75 – $19.35/hour (compensation will not be below the applicable minimum wage), plus bonuses based on individual and company performance. Actual pay will vary based on work location, qualifications, skills, training, experience, and abilities. Benefits offered to eligible employees in this position include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a retirement savings plan, paid time off and holidays, and paid training days. Option to enroll in DailyPay to access your pay “in advance,” whenever you want.
• Paid training and performance-based bonuses.
• Opportunities for attractive referral bonuses.
• Internal networking opportunities through groups organized around various themes: women’s network, Black professionals, LGBTQ+ pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and more.
• Health and wellness programs with qualified partners to support your personal well-being.
• Mentoring programs to support your rewarding career journey.
• Remote work opportunity.
• Programs and events promoting diversity, equity and inclusion, global citizenship, sustainability, and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many others.
• A range of other benefits and perks.

We accept applications for this position on an ongoing basis. This is currently an immediate vacancy; however, we also consider applications for future opportunities. We encourage all interested candidates to apply.

The employee must regularly use a computer, keyboard, telephone or headset, and other office equipment as part of the essential functions of this position. The work is generally sedentary.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests can be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with screening and/or assessing candidates. These tools may be used to evaluate resumes, applications, and other documents submitted to help us identify the best candidates for the role.

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this position can only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.