Automotive Customer Service Representative

About the role

Join a Customer Service Representative team in Mississauga. At Concentrix, Customer Service Representatives deliver customer experiences and solutions for one of the world’s best-known brands. The posting describes Concentrix as a Fortune 500 company with an inclusive, award-winning culture. Military veterans are encouraged to apply.

Are you looking for a career change with a global organization that nurtures a people-first, inclusive culture and a sense of belonging? Concentrix has earned “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year.

This is an opportunity to develop “friends for life” while starting a new career journey. Concentrix provides training, technologies, and ongoing support. About 80% of managers and leaders have been promoted from within. The company offers no-cost learning and leadership development programs.

Responsibilities

• Provide inbound customer support.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard or unstructured and require some clarification or conceptual thinking.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Maintain broad knowledge of client products and/or services.
• Prepare complete and accurate work, including appropriately notating accounts as required.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in the call tracking database.
• Deliver expert customer experiences with a smile.

Requirements

• High school diploma; six plus months of customer service experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to communicate effectively, both in writing and verbally.
• Ability to learn, including strong problem-solving skills.
• Dependable with proficient attention to detail.
• Skilled in multitasking, including the ability to be flexible and adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high-production work environment.
• Ability to work as a team member as well as independently.
• Applications are accepted on an ongoing basis. This position is currently for an existing, immediate vacancy; applications are also being considered for future opportunities as they arise.
• The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.
• Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let Concentrix know. Requests may be made by contacting . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.
• As part of the recruitment process, Concentrix may use artificial intelligence (AI) tools to assist in screening and/or assessing job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help identify the best candidates for the role.
• Only qualified applicants legally authorized to work in Canada will be considered.

Benefits

• The base salary range for this position is $21/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, a comprehensive employee assistance program (EAP), a registered retirement savings plan, paid time off, and holidays.
• Paid training and lucrative employee referral program.
• DailyPay enrollment option to access pay “early,” when you want it.
• Health and wellness programs with trained partners to help promote a healthy you.
• Mentorship programs that support your rewarding career journey.
• A modern, state-of-the-art office setting with advanced technologies and a great team.
• Programs and events that support inclusion and belonging, as well as global citizenship, sustainability, and community support.
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (disabilities), Dynamic (neurodiversity), Women in Tech, OneEarth Champions, Wise Owls (experienced), and more.
• Concentrix’s Culture Beliefs include “We champion our people.” The company says it invests in its people, infrastructure, and capabilities to ensure long-term success for its teams and clients, and in employees’ career paths and personal development.