Automotive Customer Service Representative

About the role

Join our award-winning “One Concentrix” team as a remote automotive customer service representative! We are looking for passionate and bold people who want to deliver exceptional customer experiences and innovative solutions for one of the world’s most famous brands. If you are ready to grow within a Fortune 500 company recognized for its inclusive and award-winning culture, your new career starts here. (Veterans are encouraged to apply.)

Are you looking to change careers for a remote position within a forward-thinking global organization that puts people first, cultivates inclusion and fosters a true sense of belonging? Would you like to join a Fortune 500 company that receives annual recognition such as “World’s Best Workplaces,” “Best Company Culture” and “Best Companies for Career Growth”? Then the remote automotive customer service representative position at Concentrix is for you!

As a remote automotive customer service representative, you will join a naturally diverse, global team where everyone contributes to one another’s success and well-being, united by the pride of being game-changers. Together, we act as an intelligent transformation partner for the world’s most famous brands, delivering exceptional customer experiences through cutting-edge technological innovations.

This is an excellent remote opportunity that will allow you to completely rethink your career path while making lasting friendships. We will provide all the training, technology tools and ongoing support you need to succeed. In addition, at Concentrix, there is real potential for career (and personal) growth. In fact, approximately 80% of our managers and leaders have been promoted internally! That is why we offer various free learning and leadership development programs designed to help you pursue the career you have always dreamed of.

Responsibilities

As a remote automotive customer service representative, you will:

• Provide customer support (inbound calls) by following a call handling guide.
• Help customers resolve simple technical issues.
• Track, document and search for information in databases.
• Offer complementary products and/or services.
• Deliver a quality customer experience… with a smile.

Requirements

Your skills, integrity and genuine empathy will help ensure value and success in every customer interaction. Other qualifications required for our remote automotive customer service representative position:

• More than one year of customer service experience.
• Full availability.
• High school diploma (or equivalent/GED).
• A quiet, distraction-free work environment at home.
• Ability to multitask in a fast-paced environment.
• Willingness to learn to use new technologies.
• Strong computer navigation skills and computer (PC) knowledge.
• A desktop or laptop to complete computer and internet connection tests; a work computer may be provided depending on the position, but this is not guaranteed (this will be discussed with the recruiter).
• High-speed internet connection (no wireless/hotspot or satellite connection) and a smartphone.

Physical and cognitive requirements

The employee must regularly use a computer, keyboard, telephone or headset, as well as other office equipment, as part of the essential functions of this position. The work is generally sedentary.

Reasonable accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you need a reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used only to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist with screening and/or evaluating candidates. These tools may be used to evaluate resumes, applications and other submitted documents to help us identify the best candidates for the position.

Work authorization

Only qualified candidates legally authorized to work in Canada will be considered. Currently, this position may only be performed in the following provinces/territories: AB, BC, MB, NB, NL, NS, ON, PE and SK.

Benefits

• The base salary range for this position is $17.75 – $19.35/hour (compensation will not be below the applicable minimum wage), plus bonuses based on individual and company performance. Actual salary will vary based on work location, qualifications, skills, training, experience and abilities. Benefits offered to eligible employees in this position include medical, dental and vision insurance, a comprehensive employee assistance program (EAP), a retirement savings plan, paid time off and holidays, and paid training days. Option to enroll in DailyPay to access your pay “in advance,” whenever you want.
• Paid training and performance-based bonuses.
• Attractive referral bonus opportunities.
• Internal networking opportunities through groups organized around various topics: women’s network, Black professionals, LGBTQ+ Pride, Ability (disability), Dynamic (neurodiversity), women in tech, OneEarth champions, and many more.
• Health and wellness programs with qualified partners to support your personal well-being.
• Mentoring programs to support your rewarding career journey.
• Remote work option.
• Programs and events promoting diversity, equity and inclusion, as well as global citizenship, sustainability and community support.
• Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and many others.
• A range of other benefits and perks.