Bilingual Automotive Customer Service Representative

Job opportunity

Expected salary range

Apply with your own terms

Location

Concentrix
Hamilton, ON, Canada

Workplace

On site

Job Description

About the role

Serve automotive customers in Hamilton, Ontario, using bilingual communication and technical troubleshooting skills. This generally sedentary position uses computers, telephones, headsets, and office equipment.

Concentrix is seeking an Automotive Customer Service Representative Bilingual for customer support. You will answer questions, resolve concerns, and address technical, billing, and vehicle connectivity needs. The work includes troubleshooting hardware, software, networking, and other client products while following escalation paths.

Responsibilities

  • Assist automotive customers with product and service inquiries
  • Resolve technical issues, billing concerns, and connectivity needs
  • Troubleshoot hardware, software, networking, and client products
  • Make outbound follow-up calls when required
  • Deliver expert customer experiences

Requirements

  • Be at least 18 years old with secondary education
  • Bring one to three years of customer service experience
  • Use multiple computer systems and pass technical assessments
  • Speak, write, and understand English and French
  • Pass a typing test at thirty words per minute

Share this job

Concentrix

Concentrix

Serve automotive customers in Hamilton, Ontario, providing bilingual support and troubleshooting technical, billing, and vehicle connectivity needs.

Fill the form below to apply for this job

Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

Cookies and Privacy

We use cookies to ensure that we give you the best experience on our website.
By continuing to use our site, you accept our cookies policy terms

Advanced settings
Essential cookies

Necessary for the site to function

Performance cookies

Help improve the user experience

Marketing cookies

Used for advertising and analysis, including measuring the performance of our job ads on Jooble