Automotive Customer Service Specialist
Expected salary range
$64,600
Location
Workplace
Job Description
About the role
The Customer Service Representative is responsible for the accurate entry, maintenance, and management of customer sales orders. This role ensures all orders are complete and properly prepared prior to release to production, including obtaining drawings, verifying and updating pricing, and coordinating engineering requirements. This position plays a key role in delivering efficient and professional customer service by managing orders, providing pricing and delivery information, and ensuring a seamless customer experience.
Responsibilities
- Receive and process requests for new sales orders and modifications to existing orders; work collaboratively with internal and external customers to clarify and resolve requests in a timely and professional manner.
- Enter and validate sales orders, ensuring completeness, assigned scheduling dates, and accurate pricing; coordinate with engineering for custom orders requiring production drawings.
- Monitor production capacity and schedule orders to support balanced workflow and efficient production.
- Generate production orders and nesting batches for production.
- Perform detailed audits of all orders to ensure accuracy and completeness.
- Respond to inquiries from engineering and purchasing regarding component details and cost information.
- Work closely with order preview team to provide information related to large order requests.
- Professionally resolve customer concerns related to order changes, discrepancies, or billing adjustments.
- Support the expediting of priority orders by coordinating across order entry, engineering, and drawing release stages.
- Collaborate with other Customer Service Representatives to ensure effective coverage and team support.
- Follow general safety rules.
- Apply EHS training knowledge.
Requirements
- Postsecondary education or equivalent work experience
- 3–5 years of customer service experience within a manufacturing environment
- Strong verbal and written communication skills
- Excellent interpersonal and relationship-building skills
- High attention to detail and accuracy
- Ability to work both independently and collaboratively in a team environment
- Proficiency in computer applications and Google Suites
- General understanding of ERP systems is a must
- Knowledge of the office furniture industry or manufacturing processes is an asset
- Basic understanding of technical drawings is a must
- Working knowledge of ISO 9001, ISO 14001, and the Occupational Health and Safety Act
Benefits
The expected base salary range for this position is $51,680 - $64,600. Final salary offers will reflect an assessment of the candidate's skills, competencies, and adherence to internal pay equity frameworks.
Candidates may undergo background checks including SSN/SIN validation, education verification, employment verification, credit check and criminal check, consistent with company policy.
Continue your search
Assured Automotive
Customer Service Specialist responsible for managing sales orders with $51,680 - $64,600 salary range in manufacture environment.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive customer service specialist Job in the :sector Sector in Vaughan
Why This automotive customer service specialist Position in Vaughan Stands Out
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About the Current Position at Assured Automotive
This automotive customer service specialist role is part of the :en_department department within the :sector sector in Vaughan.
The employer Assured Automotive is looking for someone with relevant skills and experience in :sector who wants to grow in a dynamic work environment.
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Frequently Asked Questions About the automotive customer service specialist Position in Vaughan
What is the typical salary for a automotive customer service specialist in Vaughan?
Salary for a automotive customer service specialist position in Vaughan varies based on experience, employer type, and the :sector sector.
On Canada Motor Jobs, you can compare salaries offered in automotive jobs and auto jobs available in the region.
What skills are usually required for a automotive customer service specialist role?
Employers generally look for:
- strong knowledge of the :sector industry
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Do automotive customer service specialist responsibilities vary depending on the employer?
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