Automotive Fixed Operations Consultant

Job opportunity

Expected salary range

Apply with your own terms

Location

MSX International
Kelowna, BC, Canada

Workplace

On site

Job Description

Use fixed operations experience and dealership knowledge as an Automotive Fixed Operations Consultant with MSX International. This position requires 90% travel across assigned geographic areas. The position is based in Kelowna, British Columbia.

About the role

As a Subject Matter Expert, you will support Field Service Development Managers and assigned dealers. The work focuses on service strategy implementation, customer retention, profitability, and process improvement. You will evaluate candidates, monitor metrics, and help integrate Business Development Centers with service departments.

Responsibilities

  • Meet defined metric goals for assigned dealers
  • Evaluate candidates for service strategy implementation
  • Gather local competitive data through dealer processes
  • Ensure proper BDC service department integration
  • Communicate process changes with district and zone management
  • Apply dealership operations knowledge, customer service judgment, and metric management skills to improve assigned dealer performance.

Requirements

  • Previous automotive experience with fixed operations background
  • One year of fixed operations or equivalent experience
  • Knowledge of automotive dealership department interactions
  • Ability to overcome objections and solve customer issues
  • Assertive, energetic approach in a selling environment
MSX International

MSX International

Support assigned dealers with service strategy implementation, customer retention, profitability, and process improvement; requires 90% travel.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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