Automotive Parts Advisor

About the role

Automotive Parts Advisor - Pfaff BMW, Mississauga, ON L4W 5K3

Are you passionate about automotive excellence and possess exceptional organizational and customer service skills? BMW Mississauga is seeking a dedicated and enthusiastic Parts Advisor to join our team. Now in partnership with North America’s largest automotive retailer, Lithia & Driveway, this is your opportunity to join a growing organization and build your career with one of the most recognized automotive brands in the world.

As a Parts Advisor, you will support the efficient operation of the Parts Department by assisting customers and technicians with their parts needs, picking and delivering parts to internal customers, and helping maintain an organized and well-stocked inventory.

Why Join Our Team?

So why should you grow your career with Pfaff Automotive? We don't just offer jobs—we offer career paths. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results. Being part of Lithia & Driveway, you'll find:

• Real opportunities for advancement across multiple locations in Canada
• Development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results

Responsibilities

• Assist with receiving incoming parts and merchandise, checking and counting items received from suppliers, and reporting any discrepancies to management.
• Assist internal and external customers in selecting the appropriate parts while providing exceptional customer service.
• Inform customers of related parts, accessories, promotions, and available products.
• Answer incoming phone calls and provide parts availability, pricing, and other relevant information.
• Use a company vehicle, when required, to pick up or deliver parts to suppliers and customers.
• Pick parts according to work orders or picking tickets and deliver them to technicians’ workstations.
• Process and return parts from the workshop that are no longer required by technicians.
• Maintain a clean, organized, and well-stocked Parts Department.
• Support accurate inventory management and proper storage of parts.
• Perform additional duties as assigned by the Parts Manager to support the successful operation of BMW Mississauga.

Requirements

• Previous experience in the automotive industry.
• 3 years of experience as an Automotive Parts Advisor preferred.
• Valid Ontario Driver’s Licence with a clean driver’s abstract.
• Strong numerical aptitude and attention to detail.
• Excellent interpersonal, verbal and written communication, and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to work effectively in a fast-paced dealership environment.
• A positive, team-oriented approach with a commitment to delivering an exceptional customer experience.

Key Words

Automotive Parts Advisor, Parts Consultant, Parts Specialist, Parts Representative, Parts Associate, Dealership Parts Advisor, Counterperson, Counter Advisor, Runner, Aftermarket Parts, Vehicle Parts, Inventory Specialist, Parts Clerk, Retail Parts, Counterman, Parts Counter Advisor, Parts Sales, Outside Sales Rep, OSR, Wholesale Parts, Backcounter, Back counter, Driver, Shipping, Receiving, Parts Shipping

Benefits

Total Rewards

• Pay: $50,000 - $65,000 annually
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Disability Coverage
• Life Insurance
• RRSP Plans
• Employee Stock Purchase Plan
• Professional Development & Growth Opportunities
• Vehicle Purchase Discounts
• Employee Assistance & Wellness Programs

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process.

If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.

At Pfaff, people are the heart of our organization, and providing a great workplace is an essential part of fueling our success. We have a 60-plus year history in Canada, with a reputation built on a passion for performance, a love of cars and the car business, and exceptional customer care. Now, as part of Lithia & Driveway, the largest publicly traded dealership group in North America, Pfaff is part of a network of over 300 stores in Canada, the U.S., and the United Kingdom. Our network offers high performing individuals nearly unlimited opportunities for advancement. With guidance from our mission, Growth Powered by People, we have created a workplace where employees can learn, grow, and succeed. Our experienced teams and innovative ideas drive our success, and we’re looking for more talent to join us on the open road of achievement.