Automotive Sales Consultant

Orillia Chevrolet Buick GMC Ltd is seeking a Sales Consultant to join its team of customer-focused professionals within its high-volume, process-driven dealership.

About the role

The Sales Consultant serves as a guide to facilitate the customer vehicle-buying experience. They conduct the interview to discover customer preferences, needs, and buying motives, then match customer needs with a model and equipment. They offer and accompany customers on test drives, offer customer involvement in trade-in evaluation, present financial information, satisfy customer concerns, and ask for the sale.

The Sales Consultant conducts the delivery process and follows up with customers in a timely manner to develop customer loyalty and build lasting relationships. They are responsible for ensuring a fun and informative interaction with customers and understand that they have a huge effect on customer loyalty and satisfaction. They are the primary contact for the dealership during this buying process and need to understand not only the features and specifications of the entire line-up, but also the financing options available to the customer.

Responsibilities

• Discover customer preferences, needs, and buying motives through an interview.
• Match customer needs with a model and equipment.
• Offer and accompany customers on test drives.
• Offer customer involvement in trade-in evaluation.
• Present financial information, satisfy customer concerns, and ask for the sale.
• Conduct the delivery process and follow up with customers in a timely manner to develop customer loyalty and build lasting relationships.
• Ensure a fun and informative interaction with customers.
• Serve as the primary dealership contact during the buying process and understand the features and specifications of the entire line-up and the financing options available to the customer.

Requirements

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment to delivering unparalleled service to show customers real value for their hard-earned money.

• Energized by challenges; driven to improve efficiencies, learn, and grow.
• Proactive self-starter with a desire for accountability.
• Passion for delivering a consistently exceptional customer experience.
• Operates with the highest level of integrity.
• Exceptional initiative, high energy, and positive attitude.
• Process-driven with impeccable organization and prioritization abilities.
• Exceptional problem-solving and conflict-resolution skills.
• Impeccable follow-through and commitment to building and cultivating relationships.
• Valid driver's license.
• Minimum High School Diploma.
• Post-Secondary Education Preferred.
• Experience in the automotive industry preferred.

Orillia Chevrolet Buick GMC Ltd is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at 705 329 2000 or jodi.fairwell@orilliachevrolet.com to make your needs known in advance.

Benefits

• Commitment to an exceptional employee experience.
• Full benefit programs & competitive compensation plans.
• Employee and Family Assistance Program.
• Collaborative work environment & group support.