Automotive Service Advisor Assistant
Expected salary range
$75,000
Location
Workplace
Job Description
About the role
Now Hiring: Service Advisor – Be the Friendly Face of Our Service Department & Drive an Exceptional Experience Every Visit! Be the Voice of Confidence – Guide Customers Through a 5-Star Service Experience! We’re looking for a customer-focused, organized, and energetic Service Advisor to join our dynamic dealership team! As the first point of contact for service customers, you’ll play a key role in delivering a smooth, professional, and friendly experience from check-in to pick-up.
Location: 940 Wharncliffe Rd S, London ON
Compensation: $60,000-$75,000 per year
Responsibilities
- Ascertain auto services by listening to customer's description of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules
- Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
- Develop estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
- Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation
- Maintain accurate records by recording problems and corrective actions planned
- Update job knowledge by participating in educational opportunities; reading manufacturers' publications
- Other duties as assigned
Requirements
- Excellent customer service skills
- Minimum 1 - 2 years in a customer service role
- Auto experience considered an asset
- Valid G Drivers License
- Able to work flexible hours within business hours including Saturdays
Benefits
- The 401 Group of Companies is privately owned and 100% Canadian
- 40+ state-of-the-art facilities and an 80,000 sq ft. centralized service "Hub"
- A high energy, fast paced and fun work environment with various initiatives and rewards
- Individual and team-oriented coaching, mentoring, and training
- Opportunities for career path planning, growth, and advancement from within
- Health & wellness benefit enrolment opportunities
- Employee referral bonus opportunities
- Employee pricing on parts, service and at the Blackshop Restaurant and Wine Bar
- A corporate swag e-site for employees exclusively
- Perkopolis employee discount program enrollment
- On-site Parking
The 401 Group of Companies, headquartered in Cambridge, Ontario, offers automotive, recreational vehicle, powersport and marine products and service, including Kia, Mitsubishi, Volkswagen, Hyundai, Yamaha, 401 Auto Financing, CampMart and Grand River Boats.
Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA).
Continue your search
London Kia
Join London Kia as a Service Advisor to deliver a 5-star service experience, earning $60,000-$75,000/year in London, Ontario.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive service advisor assistant Job in the :sector Sector in London
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Frequently Asked Questions About the automotive service advisor assistant Position in London
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