Automotive Service Advisor - Toyota on Regent
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Job Description
About the role
The Jim Pattison Auto Group is seeking a personable and thoughtful Service Advisor to be the welcoming face of the Service Department at our Toyota on Regent dealership. As the primary point of contact for Service customers, you’ll play a key role in creating a positive and enjoyable experience.
You’ll take pride in delivering exceptional service, staying organized, and ensuring every interaction reflects our strong commitment to our customers.
This is a full-time, permanent role of 40 hours per week reporting to the Fixed Operations Manager of the dealership.
Responsibilities
- Greet Service customers and ensure the customer’s needs are fully understood
- Promptly and professionally answer incoming calls to the Service department
- Accurately document all vehicle concerns onto Repair Orders and sell repairs and services to customers based on their needs
- Prepare accurate quotes for recommended services and obtain customer approvals for repairs
- Act as the liaison between the customer, the parts department, and the Automotive Technicians
- Ensure customers are kept informed about the status of their vehicle, any additional recommended repairs that may be found, and wait times
- Manage customer complaints respectfully and promptly; elevate concerns when appropriate
- Conduct vehicle inspection walk-arounds before and after service appointments
- Maintain a tidy, presentable work space
- Ensure a high degree of confidentiality with company and customer information
- Participate in maintaining a supportive and engaging working environment
- Other administrative duties as assigned
Requirements
- A valid MB Driver’s license is required, including a satisfactory Driver’s Abstract report
- Previous experience in the automotive industry as a Service Advisor is preferred, with experience with CDK One-Eighty software considered an asset
- Previous, related experience in a customer-facing role would be considered an asset
- Proficiency with Microsoft Office (Word, Excel, Outlook)
- Strong customer-service skills with a friendly, approachable attitude
- Good data entry skills, with strong accuracy
- Detail-oriented, with the ability to multi-task and prioritize responsibilities
- Ability to stay calm and focused in a fast-paced environment
- Reliable, punctual, and dependable
- Good written and spoken communication skills
- Ability to work in close proximity to a noisy automotive shop
- Ability to periodically work outdoors during the day to complete vehicle inspections, with exposure to various weather conditions including sun, rain, wind, snow, heat, and cold
Benefits
- Competitive wages
- Comprehensive benefits package, including health, dental, and insurance
- Flexible schedules
- Unlimited opportunities for advancement, growth, and development
- Manufacturer led training opportunities
- Access to exclusive corporate discount programs
- Recognition and rewards programs
- A great team atmosphere and a positive, supportive working environment
This role requires successful candidates to complete a satisfactory Criminal Record Check and submit a satisfactory Driver’s Abstract.
Continue your search
Tribe513
Full-time Automotive Service Advisor role at Toyota on Regent in Winnipeg, requiring a valid MB Driver's license and customer service skills.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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