Automotive Service Advisor

About the role

Join the ride! Fish Creek Nissan is hiring a Service Advisor in Calgary, AB. This is a full-time position with immediate hire. Fish Creek Nissan is proud to be part of the AutoCanada dealership network. AutoCanada is the largest Canadian-owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven, and our commitment to our Team Members, customers, and operational excellence fuels our success. Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Your area of focus: We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We're looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.

Can you picture yourself here already? We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Responsibilities

What drives your day-to-day?

• Estimate the cost and time needed for a wide range of repairs.
• Welcome customers and discuss their needs.
• Answer customer inquiries, either in person or on the phone.
• Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
• Prepare repair orders by detailing the vehicle’s problems or symptoms.
• Connect customers to the right auto technician.
• Test-drive vehicles to confirm the customers’ vehicle is repaired as needed.
• Maintain automotive records by keeping track of problems and corrective actions.

Requirements

What are the must-haves…

• Minimum of 2-year dealership experience in a Service Advisor role required.
• CDK experience is an asset.
• Automotive knowledge.
• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Ability to thrive in a fast-paced environment with many priorities.
• Demonstrated communication and interpersonal skills.
• Must be able to remain calm when customers and/or situations are not.
• Organization and follow-up skills.
• Experience and desire to work with technology.

Benefits

The perks:

• Competitive Compensation and Benefits Package.
• Employee Vehicle Purchase & Service Plans.
• Employee and Family Assistance Programs.
• Company-wide appreciation events and contests throughout the calendar year.
• Professional development and the opportunity to grow your career.

And those are just the basics.

Compensation: The expected range of compensation for this position is $60,000 – $85,000 Commission — No base. This position is entirely commission-based and the expected compensation range reflects potential earnings based on historical performance and market conditions. Actual earnings will vary depending on individual performance, sales results, and other factors. No minimum or guaranteed level compensation is provided.