Automotive Service Advisor
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Job Description
At Pfaff Subaru, we're a passionate team dedicated to delivering outstanding automotive experiences. We are searching for a customer service driven individual to work alongside our team as a Service Advisor. Our dealership has been recognized by Automotive News Canada as a Best Dealership to Work for FOUR consecutive years in a row. This reflects our strong culture and leadership!
About the role
You will provide top-notch customer service, develop an understanding on the repair process, and handle all customer inquiries or complaints.
Responsibilities
- Assists all customers (in-person and over the phone) with service requirements ensuring optimum customer service.
- Responds to customer’s inquiries in a timely and accurate manner according to the policy of the dealership.
- Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
- Creates/opens work orders for new customers and service; closes orders as appropriate.
- Invoices work orders and accepts payments from customers; submits reports and receipts to accounting.
- Provides quotes or estimates to customers regarding service needed.
- Advises customers of current status of their vehicle as well as any additional work that may be required.
- Performs other duties as required by the Service Manager to ensure the successful operation of the dealership.
Requirements
- 2+ years of experience as Service Advisor in automotive field
- CDK software experience.
- Aptitude for numbers.
- Proficient with computer environments including Microsoft Office, Internet Explorer, Outlook.
- Excellent interpersonal, communication, and customer service skills.
- Ability to work cohesively with employees and managers as part of a team.
- Ability to work efficiently and effectively under pressure with simultaneous deadlines.
- Valid Driver’s License and a clean driver’s abstract.
Benefits
- Competitive Compensation - Earning potential: $65,000 - $98,000 includes performance based bonus
- Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance.
- Track Days and Team/Store Events - annual track days and store events to bring everyone together.
- Growth Potential – access to opportunities for growth in both Canada and the U.S.
- Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount.
Additional Information
- Schedule: Times vary, 8 hour shifts, full-time
- Location: Onsite in Guelph, Ontario
- Reports to: Service Manager
Continue your search
Guelph Toyota
Pfaff Subaru in Guelph seeks a Service Advisor with 2+ years experience for full-time role offering $65k-$98k plus benefits.
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
automotive service advisor Job in the :sector Sector in Courtice
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