Automotive Service Appointment Coordinator

Job opportunity

Expected salary range

Apply with your own terms

Location

CanadaOne Auto Group Inc.
Toronto, ON, Canada

Workplace

On site

Job Description

About the role

Coordinate automotive service appointments through phone and email while managing customer information in a high-volume dealership setting. Support recommended maintenance conversations.

The Service Appointment Coordinator handles incoming service requests and customer inquiries. This customer-focused role requires multitasking across computer programs while maintaining phone engagement. Previous dealership appointment booking experience is preferred, alongside customer service or administrative experience.

Responsibilities

  • Handle incoming service calls and appointment emails
  • Promote recommended scheduled maintenance to customers
  • Answer inquiries and provide needed customer assistance
  • Maintain vehicle and customer information in computer systems
  • Complete outbound appointment reminder calls and emails

Requirements

  • Previous dealership service appointment booking experience preferred
  • Previous customer service or administrative experience required
  • Reynolds & Reynolds or Dealermine experience is an asset
  • Ability to multitask while maintaining customer rapport
  • Process-driven organization and strong prioritization abilities

Bring organized appointment coordination, customer communication, and service maintenance knowledge to this process-driven dealership team.

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CanadaOne Auto Group Inc.

CanadaOne Auto Group Inc.

Coordinate automotive service appointments by phone and email, manage customer information, and support recommended maintenance conversations.

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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